What are the responsibilities and job description for the Training & Technical Support Specialist position at Modular Comfort Systems?
While this company's main offices are in Syracuse, NY the position could be located in any of our office locations; Buffalo, Rochester or Syracuse
Modular Comfort Systems, a member of Daikin Group, is a commercial HVAC company in Central New York. We are seeking a highly skilled and dynamic Technical Training & Support Specialist to join our team. This role involves delivering training and support to our aftermarket and equipment sales groups and our customers. The ideal candidate will possess strong communication skills, extensive technical knowledge, and a passion for teaching and problem-solving. This position offers an opportunity to contribute to training development, enhance user experience, and support HVAC training needs across multiple platforms and systems.
Responsibilities:
- Develop, deliver, and evaluate technical training programs tailored to diverse audiences, including classroom settings and virtual environments.
- Obtain necessary education and required certifications on unitary and aftermarket products such as, light commercial rooftop units, mini-splits, unitary split systems and related controls and accessories to be qualified to instruct others. Attend seminars, meetings, and read literature provided by manufacturers and other sources to ensure high level of expertise on products.
- Utilize programs provided by manufacturers when available to train our staff and customers. Further develop and customize training programs to include lectures, hands-on demonstrations, simulations, group discussions and written materials.
- Conduct regularly scheduled training sessions with outside contractors and customers, implement course feedback evaluations for measurement of success or determine areas of improvement.
- Continually research and review manufacturers' technical service bulletins and publications ensuring most recent and suggested products' installations and services practices are as current as possible.
- Submit training costs and budgets to finance department
- Provide remote and field support to interoffice staff and customers
- Monitor and support all technical service bulletins
- Monitor and support warranty issues
- Identify new business opportunities by building new relationships and enhancing existing relationships
- Work as a liaison between company sales staff and customers when problems arise; arrange aggregable solutions while remaining in the guidelines of company management
Qualification Standards:
- Associates degree in Mechanical Engineering Technology, HVAC applications or related field is preferred. 3-5 years of field service and technical training experience preferred. Equivalent combinations of education and experience will be considered.
- Must have at the time of hire and maintain throughout employment, a valid NYS driver license free of infractions
- Must be computer literate and have familiarity with Microsoft Office software
- Must possess excellent customer service skills
- Strong communication skills including written, oral and presentation skills. Possess excellent organizational and interpersonal skills
- Able to persuade and influence others
- Ability to create, compose and edit written materials, spreadsheets, graphics and reports
- Ability to work independently and demonstrate initiative in meeting revenue goals and objectives
- Ability to work flexible hours as needed and the ability to travel on a regular basis including before/after normal work hours
Job Type: Full-time
Work Location: In person
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance