What are the responsibilities and job description for the Help Desk Technician I position at Modo Networks?
Job Summary: We are seeking a Tier 1 Technician to provide technical support for our clients through phone and email communication. The successful candidate will be responsible for responding to incoming technical issues, working on tickets generated by calls and emails, configuring machines for users, and performing hardware diagnostics as needed. No prior experience is required, but some technical skills, including basic troubleshooting and problem-solving, are preferred.
Key Responsibilities:
- Answering incoming technical support calls and emails
- Creating and managing support tickets
- Providing remote support to clients through phone and email
- Assisting with configuring machines for users
- Diagnosing and resolving hardware issues
- Performing onsite work when necessary
- Escalating complex issues to Tier 2 technicians
- Documenting all support activities and resolutions in the ticketing system
Qualifications:
- High school diploma or equivalent
- A Certification strongly preferred
- Strong customer service skills
- Good verbal and written communication skills
- Basic technical skills, including troubleshooting and problem-solving
- Eagerness to learn and grow in the IT field
- Valid driver's license and reliable transportation
This is a full-time position with a competitive salary and benefits package. You will be required work M-F onsite in our Dallas office. If you have a passion for technology and customer service, please submit your resume for consideration.
Job Types: Full-time, Permanent
Pay: $35,000.00 - $40,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Professional development assistance
- Vision insurance
Experience:
- Help desk: 1 year (Preferred)
- Windows: 1 year (Preferred)
Work Location: In person
Salary : $35,000 - $40,000