What are the responsibilities and job description for the Field Service Technician position at Modjoul?
Field Service Technician
Company Description
Modjoul is an AI-powered safety solutions company focused on preventing workplace injuries and incidents through data, artificial intelligence, and wearable technologies. Using products such as the SmartBelt, cameras, and advanced analytics platforms, Modjoul delivers real-time insights that help reduce forklift collisions and improve safety in manufacturing, distribution, and logistics environments.
The company’s technology enables organizations to protect people, assets, and productivity while creating safer, smarter workplaces. Modjoul promotes a culture of innovation and data-driven decision-making, offering team members the opportunity to contribute to meaningful safety improvements.
Learn more at modjoul.com.
Role Description
The Field Service Technician is a full-time, on-site/remote role based in Huntsville, AL. This role is responsible for installing, configuring, and maintaining Modjoul’s safety solutions, including wearable devices, cameras, and related hardware at client locations.
The technician will perform diagnostics, troubleshooting, and repairs, ensuring systems operate reliably and meet performance standards. Day-to-day tasks include conducting equipment tests, updating firmware and software, documenting service activities, and providing clear technical support to clients and internal teams.
The role also involves training end users on system operation, following safety protocols, and collaborating with engineering and customer success teams to improve product performance and service processes.
Salary
- Salary Range: $75,000–$85,000 per year, depending on experience, technical qualifications, and field service background.
- Opportunities for additional compensation may be available based on travel requirements, performance, or company policy.
Benefits
- Medical, dental, and vision insurance
- Paid time off and paid holidays
- Company-provided equipment and tools
- Professional development and technical training
- Opportunities for advancement within a growing technology company
Benefits and compensation are subject to company policies and eligibility requirements.
Qualifications
- Technical skills in installing, configuring, and maintaining electronic hardware, sensors, cameras, and network-connected devices.
- Ability to troubleshoot, diagnose, and repair equipment issues, including basic networking and software/firmware updates.
- Experience with field service operations such as site visits, equipment testing, documentation of service work, and customer support.
- Strong communication and interpersonal skills to explain technical information clearly and build positive relationships with clients and colleagues.
- Attention to detail, commitment to safety practices, and ability to follow standardized procedures and quality guidelines.
- Comfort working in industrial environments, including manufacturing, distribution, and logistics facilities, while adhering to facility safety requirements.
- Valid driver’s license and ability to travel to customer sites. Up to 50% travel in the US.
- Relevant technical certification or associate degree in electronics, industrial technology, IT, or a related field is preferred.
- Prior field service, maintenance, electronics, industrial technology, or technical support experience is a plus.
Salary : $75,000 - $85,000