Site Reliability Engineer

We are united in our mission to make a positive impact on healthcare. Join Us! 

• South Florida Business Journal, Best Places to Work 2024
• Inc. 5000 Fastest-Growing Private Companies in America 2024
• 2024 Black Book Awards, ranked #1 EHR in 11 Specialties
• 2024 Spring Digital Health Awards, “Web-based Digital Health” category for EMA Health Records (Gold)
• 2024 Stevie American Business Award (Silver), New Product and Service: Health Technology Solution (Klara)

Who we are:

We Are Modernizing Medicine (WAMM)! We’re a team of bright, passionate, and positive problem-solvers on a mission to place doctors and patients at the center of care through an intelligent, specialty-specific cloud platform. Our vision is a world where the software we build increases medical practice success and improves patient outcomes. Founded in 2010 by Daniel Cane and Dr. Michael Sherling, we have grown to over 3400 combined direct and contingent team members serving eleven specialties, and we are just getting started! ModMed's global headquarters is based in Boca Raton, FL, with a growing office in Hyderabad, India, and a robust remote workforce across the US, Chile, and Germany.

ModMed is seeking a driven Senior Site Reliability Engineer to join our high-performing, collaborative, and passionate team. In this role, you’ll be instrumental in ensuring our cloud infrastructure is secure, scalable, reliable, and cost-efficient, enabling our developers to move fast while building innovative solutions that truly Modernize Medicine.

This is a hands-on position where you’ll lead automation, observability, and performance initiatives across a dynamic healthcare IT environment, helping shape the future of our cloud-native platform. This role is based at our HQ in Boca Raton, FL.

Your Role:

• Cloud Infrastructure Management: Administer and optimize AWS environments for security, performance, scalability, and cost-efficiency.
• Monitoring & Observability: Enhance DataDog monitoring to proactively detect and resolve issues.
• Developer Empowerment: Standardize infrastructure and provide self-service access through GitOps, APIs, UIs, and other automation tools.
• CI/CD Optimization: Improve deployment pipelines using Jenkins, GitHub Actions, and AWS services for fast and reliable releases.
• Containerization & Orchestration: Lead Kubernetes initiatives to improve efficiency, scalability, and resilience.
• Performance Tuning & Cost Optimization: Continuously improve cloud performance and reduce costs through smart resource management.
• Windows & IIS Expertise: Manage Windows Servers, IIS, SSL/TLS certificates, patching, hardening, and troubleshooting performance issues.
• Incident Response & Troubleshooting: Quickly diagnose and resolve complex issues across AWS environments.
• Security & Compliance: Implement best practices for cloud security and regulatory compliance.
• Mentorship & Collaboration: Guide junior engineers, foster learning, and promote a culture of operational excellence.

Skills & Requirements:

• Experience: 2 years in Cloud/Site Reliability Engineering.
• Education: Bachelors in Computer Science or related field
• Cloud Expertise: Deep hands-on experience with AWS, including security, performance tuning, and cost management.
• Automation & Tooling: Proficiency with DataDog, Terraform, Ansible, Kubernetes, Jenkins, and scripting languages (Python, Bash).
• Technical Knowledge: Strong understanding of networking, cloud security, CI/CD best practices, and Windows Server/IIS administration.
• Leadership: Proven ability to mentor engineers and drive technical initiatives.
• Communication: Excellent verbal and written skills, able to clearly explain technical concepts to diverse stakeholders.

NOTE: This role is NOT open to sponsorship now or in the future (i.e. F1 OPT, STEM OPT, etc).

#LI-DV1

ModMed Benefits Highlight:  At ModMed, we believe it’s important to offer a competitive benefits package designed to meet the diverse needs of our growing workforce. Eligible Modernizers can enroll in a wide range of benefits:

India

• Meals & Snacks: Enjoy complimentary office lunches & dinners on select days and healthy snacks delivered to your desk,
• Insurance Coverage: Comprehensive health, accidental, and life insurance plans, including coverage for family members, all at no cost to employees,
• Allowances: Annual wellness allowance to support your well-being and productivity,
• Earned, casual, and sick leaves to maintain a healthy work-life balance,
• Bereavement leave for difficult times and extended medical leave options,
• Paid parental leaves, including maternity, paternity, adoption, surrogacy, and abortion leave,
• Celebration leave to make your special day even more memorable, and company-paid holidays to recharge and unwind.

United States

• Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution,
• 401(k):  ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep.
• Generous Paid Time Off and Paid Parental Leave programs,
• Company paid Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs,
• Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed,
• Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning,
• Global presence and in-person collaboration opportunities; dog-friendly HQ (US), Hybrid office-based roles and remote availability for some roles,
• Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within our BRIC headquarters.

PHISHING SCAM WARNING: ModMed is among several companies recently made aware of a phishing scam involving imposters posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote "interviews," and making fake job offers in order to collect personal and financial information from unsuspecting individuals. Please be aware that no job offers will be made from ModMed without a formal interview process, and valid communications from our hiring team will come from our employees with a ModMed email address (first.lastname@modmed.com). Please check senders’ email addresses carefully.  Additionally, ModMed will not ask you to purchase equipment or supplies as part of your onboarding process. If you are receiving communications as described above, please report them to the FTC website.