Operations Intern

Compensation Type

Highgate Hotels

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition.  Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

Location

Drawing on the creative heritage of SoHo, ModernHaus is a place where art, community, and innovation come together in an unforgettable urban setting. For travelers craving fresh air and plenty of room to spread out, ModernHaus SoHo boasts 11,000 square feet of outdoor space— providing a rare resort experience in the heart of New York City. Take in rooftop views from the pool deck, relax amid lush vegetation on an outdoor lounge, or dine en plein air at the Veranda restaurant, which occupies a fully retractable glass greenhouse.

Overview

The Operations Intern is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. All the while, the intern will be subjected to a training and development checklist to be completed by program’s end, ensuring their understanding of the requirements and responsibilities of their chosen department.

Responsibilities

• Must be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous and service oriented manner. 
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. 

• Must be able to multitask and prioritize departmental functions to meet deadlines. 

• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. 

• Attend all hotel required meetings and trainings. 

• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. 

• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag. 

• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. 

• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. 

• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. 

• Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives. 

• Must be able to cross-train in other hotel related areas. 

• Must be able to maintain confidentiality of information. 

• Must be able to show initiative, including anticipating guest or operational needs. 

• Perform other duties as requested by management. 

• • Maintain a friendly and warm demeanor at all times. 

Qualifications

• • We are looking for individuals who possess a high level of attention to detail and a strong work ethic.  
  • This role has direct involvement with both management and employees and strong communication skills are required.  
  • Applicants must also have the ability to multi-task in a fast-paced environment, have the confidence to provide feedback to management and have strong follow through.   
  • This position requires an applicant with a flexible schedule and the ability to work all shifts, weekends and holidays. 

Salary : $5 - $20