Service Project Manager

Company Overview

Modern is a leading full-service mechanical contractor with a rich legacy of delivering exceptional value, top-tier quality, and outstanding service for over 85 years. With a dedicated team of more than 500 employees across multiple locations, the company continues to innovate and invest in its people, technology, and community to build a sustainable future.

Job Summary

The Service Project Seller will lead and manage service-related projects, ensure customer satisfaction, and drive operational excellence. This role will act as the primary liaison between customers, service technicians, subcontractors, and internal departments, managing projects from initial scope development through completion

Duties

• Coordinate and manage service projects including HVAC, piping, and plumbing repairs, replacements, retrofits, and small-scale construction.
• Develop project scopes, estimates, budgets, and timelines in coordination with field and office teams.
• Serve as the main point of contact for customers throughout the project lifecycle.
• Ensure timely procurement of equipment, materials, and subcontractors.
• Support Dispatch, Service Technicians and field personnel to ensure work is completed on schedule and within budget.
• Monitor project progress and proactively resolve issues, delays, and change orders.
• Collaborate with accounting to ensure timely invoicing and proper financial tracking.
• Maintain customer satisfaction through quality project delivery and consistent communication.
• Ensure compliance with all safety procedures, company standards, and applicable codes and regulations. Required Knowledge, Skills and Abilities
• Translate that understanding into proposals and sales that will enhance customer’s facility while reducing long-term owning and operating costs
• Identify problems and propose cost-effective solutions

Experience

• 3 years of experience in mechanical contracting, HVAC, or related construction/service industry.
• Associate’s or Bachelor’s degree in Construction Management, Mechanical Engineering, or related field or equivalent field experience.
• Strong knowledge of mechanical systems (HVAC, plumbing, piping, etc.) and construction processes.
• Proven project management experience preferred, especially in a service or fast-paced reactive environment.
• Ability to read and interpret construction plans, drawings, and specifications
• Self-motivated with strong organizational and time management skills
• Excellent communication, presentation, and negotiation skills.

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Vision insurance

Work Location: In person