APS Analyst

Modern Woodmen of America is looking for a detail-oriented and customer focused individual to obtain Attending Physician Statements (APS), which are medical records requested from a client’s physician, via phone, email, and fax with various medical facilities across the country for our Underwriting department. The successful candidate will be able to communicate effectively with different audiences using excellent communication and problem-solving skills.

Modern Woodmen of America is one of the nation’s largest fraternal benefit societies, with over $18 billion assets. Fraternals are unique membership organizations that pair the “member-owned” characteristic of a mutual insurance company with the “social mission” characteristic of a service organization. They unite individuals with common bonds, provide a variety of life insurance and investment products, and form one of the nation’s most effective volunteer networks.

Responsibilities:

• Order Attending Physician Statement (APS) by contacting the medical office or copy service from reports provided in real time.
• Research online to find correct contact information for the provider.
• Maintain a record of communications for each request.
• Follow-up with the provider at designated intervals until the APS is received.
• Notify the Underwriter of any obstructions or questions about the APS request.
• Email any special authorizations to the Financial Representative of record.
• Distribute the APS when received via internal workflow system.
• Record payment information.
• Reconcile payments periodically.

What we need:

• High School Diploma or better.
• Computer and spreadsheet knowledge.
• Excellent verbal and written communication and customer service skills.
• Strong attention to detail and accuracy, with the ability to prioritize and coordinate multiple tasks.
• Demonstrate problem solving and analytical skills.
• Ability to work well with the pressure of deadlines and be a productive member of the team.
• Ability to work independently and in a team environment.
• Must be professional and discreet. Position includes access to confidential data.

What we offer:

• Pay: The hourly pay for this position is $19.00. The specific rate will depend on the successful candidate’s qualifications and prior experience.
• Work Arrangements: This is a full-time office focused, hourly position: 37.5 hours per week (7.5 hours per day), Monday- Friday, with flexible start time between 7 a.m.-9 a.m. Office focused positions work on-site due to the nature of the work and have limited remote days.
• Stability: Modern Woodmen has been Modern Since 1883_SM and exists for our members. We make long-term decisions that provide stability to our employees, financial representatives, and members.
• Respect for Personal Time: We offer vacation, sick leave and 11 paid holidays. We value your time outside of work and offer careers that blend work and life well.
• Professional Growth: Benefit from our commitment to employee development which includes educational offerings to enhance your knowledge of our industry.
• Great Culture: We build strong working relationships across our organization through collaborative work and volunteer opportunities.
• A Beautiful Office: Enjoy a beautiful view! Our home office, located in downtown Rock Island, IL, has a lovely plaza overlooking the Mississippi River.
• On-site café: Our employees can purchase a variety of breakfast, lunch, and beverage options at Café 1883.
• A Thriving Local Community: Not from the Quad Cities and hesitant to consider relocation? Give it some thought. The Quad Cities offers an idyllic Midwestern lifestyle along the mighty Mississippi and consistently ranks at the top of the list for quality of life and cost of living. It’s home to more than our share of artists, festivals, and fun in every season.
• Exceptional Benefits: Our comprehensive benefits package is designed to support your health and financial well-being. Benefits include:

• Company-paid retirement plan
• Matching 401(k) Plan
• Employee Impact Bonus
• Medical, Dental, Prescription drug Insurance. We pay 100% of employee health insurance premium and 50% of employee dependents’ premiums.
• Group Term Life Insurance
• Long-term and short-term disability.
• Voluntary benefits: Vision, Flexible Savings Accounts, Accident Insurance

Modern Woodmen is an equal opportunity employer. Modern Woodmen is committed to providing a respectful environment where each person’s diverse opinions, attitudes, attributes, and feelings are respected.