What are the responsibilities and job description for the Senior Systems Administrator [Full Scope Polygraph] position at Modern Technology Solutions, Inc. (MTSI)?
Modern Technology Solutions, Inc. (MTSI) is hiring a Senior Systems Administrator in Annapolis Junction, Maryland. Qualified candidates must be U.S. citizens with a TS/SCI clearance and Full Scope Polygraph.
Responsibilities
Responsibilities
- Provide support for implementation, troubleshooting and maintenance of IT systems.
- Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems.
- Manage the daily activities of configuration and operation of IT systems.
- Provide assistance to users in accessing and using IT systems.
- Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems.
- Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all the client/server/storage/network devices, mobile devices, etc.
- Provide support for the escalation and communication of status to agency management and internal customers.
- Optimize system operations and resource utilization and perform system capacity analysis and planning.
- Provide in-depth experience in trouble-shooting IT systems.
- Provide detailed analysis and feedback to agency management and internal customers for escalated tickets.
- Provide support for the dispatch system and hardware problems and remains involved in the resolution process.
- Configure and manage UNIX and Windows (or other applicable) operating systems and install/loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance.
- Support the design of systems, mission architecture and associated hardware
- Possess a working knowledge and understanding of system administration interdependencies as part of the Service Oriented Architecture (SOA).
- Analyze and resolve complex problems associated with server hardware, applications and software integration
- Fifteen (15) years experience as a Systems Administrator in programs and contracts of similar scope, type, and complexity.
- Bachelor’s degree in technical discipline from an accredited college or university. Five (5) years of additional Systems Administration experience may be substituted for a bachelor’s degree.
- TS/SCI clearance with Full Scope Polygraph.
Salary : $125,000 - $180,000