Night Resident Aide

Modern Staffing is recruiting for a sensitive professional Night Resident Aide for a shelter located in New Braunfels, TX:

Job Description

The Night Resident Aide is a service-minded leader dedicated to meeting the ongoing and daily needs of clients in a domestic violence, sexual assault, and homeless shelter. In this role you serve as a Client Advocate at all times, providing in-take support, crisis intervention, direct care, and support services in a sometimes fast-paced environment.

The ideal candidate is a problem-solver with the ability to find ways to say “yes” to clients, consults effectively with Supervisors, and ensures a warm and supportive transition for all clients. The Night Resident Aide must also be open to giving and receiving constructive feedback with a goal of continuous learning and professional growth.

Essential Duties and Key Responsibilities

• Work a flexible schedule, including day, evening, weekend, overnight, and holiday shifts as assigned.
• Respond immediately and appropriately to all crisis calls, creating a safe, warm, and inviting space for callers and clients to discuss their personal trauma.
• Provide safety planning and basic family violence education to callers and shelter clients.
• Communicate with leadership to arrange emergency transportation for incoming clients admitted to the shelter.
• Coordinate with the Case Manager to determine the best time and person to manage client intake and support clients/families through the process.
• Provide ongoing crisis intervention and support for shelter residents.
• Conduct daily House Meetings, assign chores, and facilitate shelter orientation groups for new clients.
• Arrange transportation for clients as needed.
• Support clients in setting and achieving daily and weekly goals, in coordination with Case Manager.
• Help organize and maintain shelter supply areas and common spaces.
• Ensure smooth shelter operations, including adherence to policies, maintaining a calm environment, supporting client appointments, and assisting with client participation in group meetings.
• Assist in coordinating a daily schedule of activities for all shelter clients.
• Maintain timely and accurate documentation for all client files; complete forms and reports as required by supervisors.
• Attend and actively participate in staff meetings and case review meetings.
• Prioritize confidentiality for all communications regarding clients and the agency.

Other Duties

• Carry out or assist with other client care tasks as needed in accordance with agency philosophy.
• Uphold the agency's mission, vision, and goals in all aspects of work.

Supervisory Responsibilities

• This position has no supervisory responsibilities.

Qualifications

Education and Experience:

• High School diploma or GED required; some college preferred.
• Proficiency in Microsoft Office 365 and client management (CRM) data-entry required.
• Bachelor’s Degree in Social Work or related social services field preferred.
• Equivalent experience considered.
• Knowledge of crisis intervention, social work theory, ethics, and family violence theory preferred.
• Experience working with unhoused populations and understanding community impacts preferred.
• 1–2 years of experience in a social service environment preferred.

Language Skills:

• Ability to read and interpret documents such as safety rules, operating instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Strong verbal communication skills; ability to speak effectively before groups.
• Ability to communicate in a courteous, client-focused manner (“customer is right” approach).
• Bilingual in Spanish preferred.

Reasoning Ability:

• Ability to solve complex problems and deal with standardized situations involving concrete variables.

Certificates, Licenses, Registrations:

• Current Texas Driver's License required.
• Proof of automobile liability insurance required.
• First Aid and CPR certification required (can be completed after hire under agency guidance).

Physical Demands

• Frequent and prolonged standing, walking, and telephone contact.
• Occasional reaching, stooping, and lifting up to 25 pounds.
• Reasonable accommodations available for individuals with disabilities.

Work Environment

• Exposure to communicable diseases.
• Occasional exposure to irritating or caustic substances.
• Occasional exposure to clients with addiction or psychiatric disorders.
• Some exposure to hostile or angry clients.

Special Conditions

• Must adhere to agency policies and procedures while maintaining a safe and supportive environment.

Pay Rate: $22-$26/hr (depending on experience)
Shift: 11:00PM - 7:00AM (5 days a week TBD) (must be available weekends & Holidays as needed)

MSUSA

Job Types: Full-time, Temporary

Pay: $22.00 - $26.00 per hour

Application Question(s):

• Tell me about your experience working with individuals and families in crisis.

Work Location: In person

Salary : $22 - $26