What are the responsibilities and job description for the Field Service Technician position at Modern Process Equipment?
Field Service Technician
About MPE
MPE is a global leader in engineering and manufacturing precision equipment for the coffee and food processing industries. Renowned for our innovation and dedication to excellence, we work with top-tier clients like Starbucks, Hershey's, Mondelez, and Nestle Purina. Our close-knit team is committed to delivering exceptional customer service and fostering a collaborative, supportive work environment.
Role Overview
Our Field Service Technicians are electro-mechanical experts who provide essential technical support to customers through installations, troubleshooting, and preventive maintenance. Representing MPE on the front lines, they are customer-focused professionals who prioritize safety and service excellence.
Travel Requirements:
- Approximately 65% travel across the U.S.
- Time at home when not on assignment
- Candidates should reside near a major airport (Chicagoland area preferred)
Primary Responsibilities
- Travel to customer locations to perform equipment installations, commissioning, and preventive maintenance
- Provide hands-on training to customers on the operation and maintenance of MPE equipment
- Diagnose and troubleshoot mechanical, electrical, and system issues, offering prompt resolutions
- Communicate effectively with customers, promoting professional and collaborative information exchange
- Maintain accurate and timely documentation, including service trip reports and scheduling details
What Sets This Role Apart
- Dynamic work environment with new daily challenges and customer interactions
- Access to premium coffee samples from visits to world-class coffee companies
- Opportunities for continuous learning and professional growth
Ideal Candidate Profile
- Curious problem-solver who thrives on understanding and fixing complex systems
- Tech-savvy professional with knowledge of mechanical and electrical systems
- Lifelong learner eager to gain new skills and grow in a technical career
- Detail-oriented team player with strong communication skills and customer-first mindset
Requirements
- High school diploma or equivalent (additional technical training is a plus)
- Valid driver's license
- Experience with processing equipment, preferably in food processing industry
- Flexibility to work variable schedules, including evenings and weekends as needed
- Strong problem-solving skills for troubleshooting equipment/process issues on-site
- Willingness and ability to travel domestically, with limited travel to Canada and Mexico
Benefits Package
- Comprehensive health insurance
- Holiday pay
- Referral bonuses
- 401(k) retirement savings opportunities
- Continuing education and professional development opportunities
- Company engagement in community charitable contributions
Company Culture
We promote a dynamic, supportive environment focused on teamwork and professional growth. Our commitment to excellence extends beyond our products to our people, fostering a workplace where innovation and collaboration thrive.
If you're a hands-on problem-solver with a passion for technology and customer service, we'd love to hear from you. Join MPE as a Field Service Technician and help us deliver industry-leading solutions to customers.