What are the responsibilities and job description for the INTERCOM CLERK position at MODERN PARKING INC?
The Intercom Clerk is responsible for providing excellent customer service while responding to incoming customer calls.
This person will be the first point of contact for clients, customers and employees of the company and must have a professional appearance and demeanor.
Essential Duties and Responsibilities:
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Provide general office support including but not limited to the following;
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Answers calls from customers who require assistance at parking automation pay stations or other inter-com stations on campus.
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Must be able to multi-task and handle a fast-paced working environment.
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Ability to juggle multiple incoming calls in a professional manner.
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Customer service experience is highly preferred.
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Must be able to communicate clearly and effectively. Bilingual is a plus.
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Maintain a professional and friendly demeanor when working with both customers and employees.
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Provide customer resolution in a professional and friendly manner.
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Welcome and acknowledge all customers according to company standards; anticipate and address customers’ needs and thank customers with a genuine appreciation.
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Verify the necessary supplies at the start of each shift.
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Monitor and maintain safety, security and cleanliness of parking areas.
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Arrive in complete uniform before and during scheduled shifts.
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Must work with or without supervision.
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Comply with quality assurance expectations and standards.
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May be asked by local management to complete small cleaning or maintenance tasks.
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Perform other reasonable job duties as requested by Supervisors.
Schedule:
Sunday - Thursday 10:30 pm - 7:00 am
Qualifications:Minimum Qualifications
- Excellent customer service skills
- Proficient in Microsoft Word and Excel
- Excellent math skills
- Excellent oral and written communication skills required
- Must be able to bend and squat frequently
- Must provide valid proof of working in the US
- Must have a High School Diploma
Modern Parking, Inc. is committed to affirmatively providing equal opportunity to all employees and qualified applicants without regard to race, color, ancestry, national origin, religion, sex, marital status, sexual orientation, gender identity or expression, legally protected physical or mental disability or any other basis protected under applicable law
Salary : $24