What are the responsibilities and job description for the Customer Account Manager position at Modern Industries, Inc.?
Duties/Responsibilities Aerospace Customer Account Manager:
- Responsible for all client communications, conflict resolution, and compliance on client deliverables and revenue.
- Reviews all major deliverables (i.e. strategic brief, function spec, tech spec, etc.) to ensure quality standards and client expectations are met.
- Ensures that client issues are dealt with in an efficient manner, informing the Account Manager III of any problems that may arise.
- Approves Change Orders
- Will aide A/R with payment collections when needed.
- Works closely with the project team in order to maintain a continuous knowledge of project status in order to identify potential issues and/or opportunities within or related to the project.
- Aware and in pursuit of opportunities for account growth and profitable new business, involving the Sales Director, Sales or other support.
- Communicates the client's goals and represent the client's interests to the team.
- Provides regular two-way communication between the client and team, to provide strong team representation and set proper client expectations.
- Understanding of company capabilities and service, and effectively communicates all offerings to the client.
- Reports to the Account Manager III providing regular input on all account activity.
Required Skills/Abilities Aerospace Customer Account Manager:
- Proven Account Management skills required in order to create, maintain and enhance customer relationships
- Extremely detail oriented
- Technical competence (understand software, hardware, networks, etc.)
- Motivated, goal oriented, persistent and a skilled negotiator
- High level of initiative and work well in a team environment
- Excellent written and oral communication skills
- Handles stressful situations and deadline pressures well
- Familiar with project management tools and methodologies
- Plans and carries out responsibilities with minimal direction
Education and Experience:
- Undergraduate degree in Business and/or Psychology/Sociology or other personal relationship type degree preferred. Minimum 3 years of account management experience.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, genetic information or any other protected characteristic under applicable law.