Career Associate Trainee Program

❄️ MODERN ICE EQUIPMENT & SUPPLY

Career Associate Trainee Program

Indiana, United States | On-Site

🚀 Step Onto the Ice

Kick-start your career in one of North America’s coolest industries. Modern Ice—the leading end-to-end supplier to packaged-ice producers—seeks a Career Associate Trainee to master customer support, logistics, and supply-chain ops while keeping the continent stocked with crystal-clear ice.

💎 Why This Role Rocks

Gateway to the Ice Industry

Hands-on exposure to the $6 B packaged-ice market.

Structured Skill-Building

Rotate through CS, warranty, freight claims, inventory control; master CRM & ERP.

Collaborative Culture

Partner with veterans in sales, engineering, and operations who invest in your growth.

Visible Impact

Own tickets from first call to credit memo—see your work delight customers daily.

🧑 💼 Key Responsibilities

Customer Care & Ticket Management

• Own full ticket life-cycle in MI database

• Deliver crisp monthly KPI reports

Warranty & Issue Resolution

• Verify vendor warranty coverage; guide customers through next steps

• Orchestrate credits, returns, and replacements across teams

Logistics & Claims

• File freight claims, trace lost shipments, update stakeholders

• Monitor Public-Relations credits and trend data

Cross-Functional Support

• Assist CSG reps with ticket questions & best practices

• Dive into special projects that hone analytical and purchasing skills

🧰 What You Bring

• Recent bachelor’s or 0–2 yrs professional experience

• Coursework or experience in supply chain / logistics

• Fluency in Microsoft 365; bonus for CRM/ERP know-how

• Multitasking, critical-thinking, puzzle-solving mindset

• Clear, engaging communicator—written, verbal, and visual

🏢 Work Environment

Desk-based, computer-centric role in a climate-controlled office. Tasks performed in compliance with ADA, FMLA, and all relevant standards.

🌟 Your Future at Modern Ice

Alumni of this program have the opportunity to progress into Purchasing, Project Management, Field Service, Sales, Engineering & More.

Ready to convert ambition into expertise—in a niche industry that values reliability, innovation, and people?

Apply today and keep the world cool with Modern Ice!

Modern Ice Equipment & Supply is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Note

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.