What are the responsibilities and job description for the Inside Parts Sales Representative - Forklift position at Modern Group?
Company Overview
Founded in 1946, Modern Group is the mid-Atlantic’s premier industrial equipment service and sales supplier. Our mission is to be your trusted partner in helping your business prosper with world-class material handling, construction, and power generation equipment.
Position Summary
Modern Group is seeking an Inside Parts Sales Representative to support our eCommerce platform and ensure a seamless customer experience. This role handles inbound calls, online chats, and support tickets regarding part availability, generates quotes, processes orders, and provides product support to customers and internal teams.
Key Responsibilities
- Handle inbound calls, chats, and support tickets for parts inquiries professionally and efficiently
- Provide accurate part lookups, pricing, and product information for forklift, arborist, and industrial equipment parts
- Generate and send quotes to customers in a timely manner
- Assist with order entry, tracking, and expediting requests
- Maintain accurate records of customer interactions, quotes, and transactions
- Collaborate with sales, service, and warehouse teams to meet customer needs
- Ensure high levels of customer satisfaction in a fast-paced environment
Qualifications
- 1–2 years of experience in parts sales, inside sales, or customer service
- Knowledge of forklift, heavy equipment, or industrial parts is a strong plus
- Excellent communication skills (phone, email, chat) and customer service orientation
- Ability to multitask and prioritize in a high-volume environment
- Self-motivated, detail-oriented, and able to work independently and as part of a team
- Must be able to pass a background check and drug screening
Job Type: Full-time
Pay: $25.00 - $30.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Health savings account
- Paid time off
- Vision insurance
Application Question(s):
- What is your desired hourly rate?
- This position requires handling a high volume of inbound phone calls from customers regarding forklift parts, availability, orders, and related questions.
Are you comfortable spending a significant portion of your workday assisting customers over the phone?
- This position requires some parts experience. How many years of experience do you have identifying, sourcing, and selling parts?
Ability to Commute:
- Bristol, PA 19007 (Required)
Work Location: In person
Salary : $25 - $30