What are the responsibilities and job description for the Data Center Operations position at Modern Government Solutions?
TITLE: Data Center Operations (DCO) Tier 2 O&M / COMSEC Manager
LOCATION: Boyers, PA
CLEARANCE REQUIRED: Active DoD TS/SCI with Polygraph
EMPLOYMENT TYPE: Full-time, On-site
POSITION SUMMARY
Modern Government Solutions (MGS) is seeking a DCO Tier 2 OperationsMaintenance (O&M) / COMSEC Manager to provide critical facilities operations, service delivery support, critical infrastructure monitoring, and COMSEC management to ensure uninterrupted availability of customer's high-performance compute, storage and network infrastructures.
RESPONSIBILITIES (not limited to):
The DCO Tier 2 O&M / COMSEC Manager supports the development, delivery, configuration, optimization, and Tier 2-3 maintenance activities associated with complex, high performance, mission critical information technology systems. Specific activities include, but are not limited to:
- Provide day-to-day operations and maintenance support to assigned Data Center infrastructure. Manage hardware, software, networking, and systems to ensure optimal performance and reliability. Work closely with IT teams, facility management, and external vendors to maintain a secure and efficient data environment.
- Monitor performance of systems, including servers, storage, and networking equipment.
- Respond to system outages or failures within established service level timelines. Troubleshoot issues and coordinate with technical teams to resolve outages.
- Identify and resolve system hardware and software anomalies by conducting systematic analyses, expert troubleshooting, and thorough diagnostic assessments of operating systems and hardware components.
- Conduct Hardware and Software Asset Management and license compliance activities.
- Assist technical teams in assessing resource use to predict future data center needs.
- Maintain accurate records of systems, processes and incidents as applicable. Conduct peer review of system drawings, and cabling documentation in support of Tier 2 O&M.
- Support all Customer Auditing scenarios (both SOC2 and ISO).
- Identify and implement best-practices for ensuring uninterrupted system availability.
- Serve as a custodian for Government-provisioned Communications Security (COMSEC) material. Conduct COMSEC asset management, record keeping and compliance activities as required by U.S. Government protocols.
- Ensure implementation of, and adherence to, US Government security practices and protocols. Implement standards for classified sites and cleared staff assigned to, or visiting, the program Data Center.
REQUIRED SKILLS AND QUALIFICATIONS
- Must possess an active Department of Defense (DoD) TS/SCI with polygraph security clearance.
- Bachelor's Degree in electrical, industrial, computer science or information technology. Work experience in relevant fields may be considered for equivalency.
- 6 years IT/data center experience with a mix of systems administration, troubleshooting, and Tier 2–3 maintenance.
- Hands-on with VMware, Windows/Linux servers, storage systems, and network infrastructure.
- Recent experience supporting classified U.S. Government programs.
- Direct, recent experience in Iron Mountain's Pennsylvania Data Center operations.
- Must complete Government provided COMSEC training within 6 months of hire.
- Strong skills in ticketing systems, diagnostics, and system documentation.
- Information Technology systems testing.
- Ability to assess and forecast resource needs in the data center.
*Applicants selected will be United States citizens and may be subject to a government security investigation for access to classified information.*
ABOUT US
At MGS, we believe a people-first culture corresponds to organizational success through a commitment to excellence, integrity, inclusion, and an attitude that welcomes challenges meets demands, sustains growth, and drives innovation. We provide expert mission-first technical and programmatic services and solutions for the US intelligence community, the US Department of Defense, and other governmental agencies. We create people-first organizational cultures where employees feel needed in the system, not a system that needs employees. We provide you with long-term career opportunities centrally focused on our core value system: inclusion, integrity, and a commitment to excellence.
MGS is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status, and will not be discriminated against on the basis of disability.