What are the responsibilities and job description for the Patient Experience Coordinator position at Modern Eyes?
Job Overview
We are looking for staffing Mondays through Fridays from 9:30-6pm. If you are not available on these days, please do not apply for this position.
Modern Eyes, a boutique optical located in central Austin, is seeking a friendly and organized Front Desk staff member to join our team. The ideal candidate will serve as the first point of contact for patients, providing exceptional customer service. As a small office, we are all cross-trained to perform certain tasks.
We offer a pleasant working environment and a team that enjoys working together. This role requires strong communication skills, attention to detail, and the ability to manage multiple tasks efficiently in a fast-paced environment. Medical office experience is strongly preferred although we are willing to train the exceptional candidate.
Duties:
- Greeting and welcoming patients in a professional and courteous manner.
- Manage the front desk operations, including answering phone calls, scheduling appointments, the order of contact lenses.
- Insurance verification and filing as needed.
- Responding to patients' questions in a timely fashion.
- Maintain organized records and files related to office management.
- Ensure the front desk area is clean, organized, and welcoming at all times.
- Calling in medical prescriptions to the pharmacy
- Collaborate with other staff members to ensure seamless communication and service delivery.
- Checking in and checking out patients at the front desk.
Qualifications:
- Strong computer literacy.
- Excellent organizational skills with the ability to multitask effectively.
- Ability to maintain professionalism and composure under pressure.
- Strong interpersonal skills with a focus on customer service excellence.
- Self-starter
Join our team where you can make a positive impact on our patients' lives while developing your skills in a supportive environment.
Job Type: Part-time
Pay: $16.00 - $20.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $16 - $20