What are the responsibilities and job description for the Director of Operations (Facilities Maintenance) position at Modern Construction Services?
Modern Construction Services and Facilities Maintenance serves a variety of businesses and clients nationwide, managing and scheduling facility maintenance needs, repairs, renovations, and a wide range of construction-trade projects.
In addition to the $105,000/yr base salary, the position offers a quarterly, goal-driven, incentive bonus.
Summary:
The preferred candidate will have operational experience as a “customer service provider”, supervising a department of service coordinators and relationship managers that receive, process, and complete a high volume of work orders through ServiceChannel and Fexa CMMS for our nationwide commercial facilities clients.
The position will directly oversee the Facilities Maintenance Department, and partner with Senior Leadership on sales management, budgeting, and departmental short and long-term target growth.
The candidate will show a seasoned background in commercial “service request management” related to commercial facilities maintenance, construction trades, creating and interpreting scopes, and repair.
The candidate will have created and managed department Key Performance Indicators for Service Level Agreements.
Primary Functions:
- Ensure work orders are processed efficiently and effectively, with a focus on minimizing delays and maximizing productivity.
- Manage and supervise the department, developing Key Performance Indicators, conducting evaluations, creating performance improvement plans, providing mentorship, guidance and support.
- Track the progress of client work orders, implementing strategies to improve pull-through rates and resolution times.
- Analyze current processes and implement strategies to deliver high standards of customer service, promoting customer satisfaction.
- Analyze internal processes and identify areas of process enhancement for the Facilities Maintenance Department.
- Collaborate with senior leadership to develop and meet company goals while supplying expertise and guidance on Facilities projects and systems, delivering clarity of tasks and duties.
- Collaborate with other divisions and departments to carry out the organization’s goals and objectives.
- Present periodic performance reports and metrics to the President and senior leadership team.
- Maintain knowledge of emerging technologies and trends in construction management.
- Identify training needs and ensure proper training is developed and provided.
Qualifications:
- At least 5 years of dynamic service-provider experience in a high-volume, multi-client, commercial properties environment.
- At least 3 years in management and supervisory capacity.
Benefits
On-Target Bonus based on achieving predefined performance goals.
Annual profit sharing.
Opportunity for professional development and growth through (company-paid) accredited certification and coursework programs.
Opportunity to participate in recurring company-wide philanthropic events and volunteer activities.
Paid time off.
Medical, vision, and dental.
Flexible Spending Account (FSA), Health Saving Account (HSA).
Employer-paid Basic Term Life Insurance, Short- and Long-term disability insurance.
Voluntary supplemental life insurance.
401(k).
Job Type: Full-time
Pay: $105,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Professional development assistance
- Vision insurance
Schedule:
- 8 hour shift
Work Location: In person
Salary : $105,000
