Revenue Operations Manager

Revenue Operations Manager - Job Description

About Modern Amenities

Modern Amenities operates at the center of the unattended retail industry, helping entrepreneurs build profitable vending businesses through our Vendingpreneurs coaching program. Our call center is the engine that drives enrollment—qualifying leads, booking discovery calls, and connecting aspiring business owners with the coaching and support they need to launch and scale their vending routes. We run high-volume, multi-channel campaigns (paid ads, webinars, cold outreach) and need operational excellence behind the scenes to turn that lead flow into revenue. This is a fast-paced environment where systems, data, and execution matter.

The Opportunity

We're at an inflection point. Our marketing and sales engines are driving significant lead volume across multiple properties, but our systems haven't kept pace with our growth. We need a Revenue Operations Manager who can own our sales tech stack, execute a critical CRM migration, and build the data infrastructure that will scale with us.

This is a high-impact, high-visibility role. You'll be the technical backbone enabling marketing and sales to operate at peak efficiency. If you love building systems, solving complex data problems, and seeing your work directly impact revenue growth, this is your role.

Reports to:Sr Sales Manager
Location: Coburg. OR

What You'll Own

Tech Stack & Infrastructure (Your Kingdom)

• Lead the HubSpot → Close CRM migration - You'll own the entire migration within your first 60 days, ensuring zero data loss, clean field mapping, and preserved historical records

• Manage the full revenue tech stack including CRM, ESP, SMS tools, attribution platforms (Hyros), booking systems ), BigQuery, and Looker Studio

• Configure and maintain Close CRM to match our sales workflows

• Evaluate and implement new tools as needed

• Own all tech vendor relationships (analytics partners, integration specialists)

Data Integrity & Attribution (Your Superpower)

• Design and enforce UTM tagging standards across all marketing channels

• Build first-party attribution tracking from first touch → closed deal

• Implement self-reported attribution capture and AI-assisted categorization

• Ensure lead source data flows correctly from all channels into CRM

• Run regular data hygiene audits (duplicates, missing fields, bad data)

• Maintain 95% data accuracy on lead attribution

• Goal: Leadership can see cost-per-lead, cost-per-call, and cost-per-close by channel at any time

Automation Architecture (Your Craft)

• Build and maintain lead routing automation (hot/warm/cold assignment logic)

• Create email and SMS automation sequences

• Implement lead scoring based on engagement and source quality

• Build webinar registration, reminder, and follow-up flows

• Design deal stage automation and pipeline triggers

• QA all automations before launch, troubleshoot when they break

• Document all automation logic and dependencies

Reporting & Analytics (Your Impact)

• Build executive dashboards showing lead flow, attribution, and revenue by source

• Set up BigQuery data warehouse and Looker Studio reporting (partnering with analytics agency)

• Create marketing performance reports: cost per lead, cost per call, cost per close by channel

• Build sales performance reports: show rates, close rates, revenue per call

• Deliver weekly/monthly attribution reports to marketing and leadership

• Proactively identify data anomalies and investigate root causes

• Be the go-to person for ad-hoc data questions from marketing, sales, and finance

Cross-Functional Enablement (Your Leadership)

• Train sales team on CRM usage, data entry requirements, and pipeline management

• Partner with Marketing Director to ensure campaigns are properly tracked

• Support finance with revenue reconciliation and data validation

• Create and maintain SOPs for all tech-enabled processes

• Serve as escalation point when tech breaks (booking failures, automation issues, data mismatches)

Your First 90 Days

Days 1-30: Audit & Quick Wins

• Complete audit of current tech stack, data flows, and known issues

• Finalize CRM migration plan with timeline, risk assessment, and rollback procedures

• Build relationships with marketing, sales leadership, and analytics partners

• Fix 2-3 known operational issues immediately (duplicate bookings, broken automations, data gaps)

• Document and communicate UTM tagging standards to all stakeholders

Days 31-60: Execute the Migration

• CRM migration executed or significantly underway with clean data in new system

• Core automations rebuilt and functioning (lead routing, booking confirmations, email sequences)

• Attribution tracking live and producing usable data

• First version of executive dashboard delivered

• Sales team trained on new CRM and compliant with data entry standards

• Zero booking link failures during webinars

Days 61-90: Optimize & Scale

• Tech stack migration complete and stable

• Full attribution visibility live: leadership sees cost per lead, cost per call, cost per close by channel

• All core automations documented with SOPs

• Data hygiene processes running on regular cadence

• First monthly attribution report delivered with actionable insights

• You're self-sufficient - no longer dependent on external consultants for day-to-day operations

• You've identified next phase opportunities: lead scoring optimization, advanced reporting, process improvements

What You Bring

• 3-5 years of revenue operations, sales operations, or marketing operations experience

• CRM migration experience - You've led or been heavily involved in at least one CRM migration (HubSpot, Salesforce, Close, Pipedrive, etc.)

• Strong Close CRM or similar sales-focused CRM expertise (if not Close, you pick up new systems fast)

• Data modeling and automation experience - You've built complex workflows, lead routing logic, and scoring systems

• SQL skills - Comfortable writing queries for reporting and data analysis (BigQuery experience a plus)

• Attribution and UTM tracking expertise - You understand how to track campaigns from first touch to closed deal

• Analytics and reporting - Experience with BI tools (Looker Studio, Tableau, Power BI, or similar)

• API and integration knowledge - You understand how systems talk to each other and can troubleshoot connection issues

• Project management skills - You can manage complex, multi-stakeholder projects with competing priorities

• Communication skills - You can explain technical concepts to non-technical stakeholders and train teams effectively

Preferred (Nice-to-Haves)

• Experience with ESP platforms (ActiveCampaign, Mailchimp, etc.) and SMS tools

• Hyros or similar attribution platform experience

• BigQuery and Looker Studio hands-on experience

• Experience in real estate, property management, or high-volume lead generation businesses

• Python or other scripting languages for data manipulation

• Experience working with external analytics agencies/consultants

Who Thrives in This Role

• Systems thinkers who love building infrastructure that scales

• Data detectives who get excited about tracking down data anomalies and fixing them

• Problem solvers who stay calm when automations break during a webinar

• Self-starters who can operate independently and make decisions without constant direction

• Teachers who enjoy enabling others through training and documentation

• Quality obsessives who can't stand messy data or broken processes

How You'll Be Measured

• Data Accuracy: 95% of leads have complete, accurate attribution data

• System Uptime: Zero critical failures during webinars or high-traffic periods

• Migration Timeline: CRM migration complete within 60 days of start date

• Reporting Cadence: Weekly/monthly reports delivered on time with accurate data

• Stakeholder Satisfaction: Marketing, sales, and finance can get the data they need without waiting

What We Offer

Compensation: $75,000 base/$95,000 OTE
Benefits: Medical, Dental, Vision, 401k, PTO, Monthly happy hours
Work Environment: In-office
Tech Stack: You'll have budget and autonomy to select the right tools for the job
Impact: Your work directly enables revenue growth across multiple properties

What RevOps Does NOT Own (So You Know)

You'll work closely with but not own:

• Marketing strategy, creative, or campaign decisions (owned by Marketing Director)

• Sales team management, coaching, or performance (owned by Sales Leadership)

• Content creation or copywriting

• Direct ad buying or media spend decisions