Peoplesoft Service Delivery Manager

Hiring,

Greetings from Modern Agile Technologies.

Position:             Peoplesoft Service Delivery Manager

Location:             Seattle, WA (Onsite)

Duration:            Fulltime

Job Description:

Must Have Technical/Functional Skills

Primary Skills:

•       Understanding the Peoplesoft Finance

•       Knowledge in trouble shooting, maintenance and support of Oracle PeopleSoft applications & financial reporting

•       In-depth knowledge of Scrum and Agile Software Development Methodology

•       Working knowledge of product development architecture

•       Proficiency in the use of analytic tools and strong analytical thinking

•       Ability to prioritize effectively

•       Excellent knowledge of user-centered design principles

•       Excellent oral and written communication, including presentation skills

•       Ability to work with large teams and a variety of people, including users, product development team members and management team members.

•       Understanding of design quality standards

•       Experience in ASP, ASP.Net, C#, MVC, Angular, DevOps,

•       HTML/CSS, JavaScript

•       Reporting: Crystal Reports

•       Experience in creating understanding documents based on available source code

•       High proficiency in gathering and documenting requirements

•       Familiarity with Agile methodologies and the ability to work in an Agile development environment

•       Database: Understanding of SQL and ability to write complex SQL queries, ability to diagnose queries, and work with DBAs

•       Leverage cloud technologies, specifically Amazon Web Services (AWS), to optimize system performance, scalability, and reliability

•       Good to have understanding on Autosys

•       Own end to end PeopleSoft application support across Production and Non Production environments.

•       Ensure adherence to SLAs, OLAs, SLOs, and error budgets; publish service dashboards and reports.

•       Manage Incident, Problem, Change, and Request processes aligned to ITIL.

•       Drive root cause analysis (RCA), 5 Why, and preventive actions to reduce repeat incidents and MTTR.

•       Plan and execute PeopleSoft PUM images, PeopleTools upgrades, tax/regulatory updates, and environment refreshes.

•       Ensure batch processing, Process Scheduler (PSPRCSRV), integrations, and interface stability.

•       Worked on Month end, quarter end and year end project activities.

•       Worked in large service programming and ensuring offshore and onshore service model

Secondary Skills:

•       Team Collaboration / Team Player

•       Item Tracking experience (TFS)

•       Basic understanding of Servers, Apache or IIS configuration.

•       Knowledge of web SSL certificate renewal process

On call support (weekends and off business hours) and production support