What are the responsibilities and job description for the Customer Care Associate position at Modaxo Traffic Management USA Inc.?
Job Summary: The Customer Care Associate supports municipal parking permit programs by processing permit applications, updating records, and fulfilling permits submitted online or by mail through Trellint systems. The role also reviews daily reports and performs payment balancing and reconciliation to ensure accurate and timely service delivery. Job Description: The Customer Care Associate provides day‑to‑day contracted services supporting municipal parking permit programs by accurately processing permit renewals, new applications, and related transactions through Trellint systems. This role maintains and updates permit and customer records, ensures timely fulfillment of permits submitted online or by mail, reviews daily processing and exception reports, and performs payment balancing and reconciliation activities in accordance with client‑defined business rules, service levels, and financial controls. The position also requires strong customer service skills, including clear communication with clients and customers to resolve inquiries, address account or system issues, and support overall program satisfaction. In addition to routine processing, the associate may support special projects such as order management, data cleanup, or process improvements, requiring strong attention to detail, data accuracy, and the ability to manage high‑volume operational work in a client‑focused environment. Worker Type: Regular Number of Openings Available: 1 Trellint, a Modaxo company, simplifies curbside management. We offer comprehensive solutions to make parking accessible, equitable, and congestion-free. Like a trellis supporting growing plants, we empower smarter parking for a thriving future. Learn more at www.trellint.com. About Modaxo Modaxo is a global technology organization passionate about moving the world’s people. Working both together and independently, our collective of businesses are committed to delivering software and technology solutions that help connect people with the places they need to go for work, family, and everyday life. Learn more at Modaxo.com.