Fine Jewelry Sales Specialist

Mociun is seeking a driven and client-focused Fine Jewelry Sales Specialist to join our sales team. This role is responsible for delivering exceptional, high-touch client experiences through personalized one-on-one consultations, while helping expand brand presence and cultivate long-term client relationships.

The ideal candidate is an experienced luxury sales professional with a strong track record in clienteling, relationship-building, and closing high-value sales. This role requires a deep understanding of fine jewelry, an elevated sense of service, and the ability to thrive in a collaborative environment.

This is a full-time, in-person position based at our Brooklyn showroom and office.

Sales & Client Experience

• Provide personalized, one-on-one consultations, guiding clients through the design, selection, and purchasing process with expertise and care
• Manage all aspects of the sales journey, from initial inquiry through final delivery and post-sale follow-up
• Deliver exceptional luxury service with a high level of professionalism, product knowledge, and attention to detail
• Clearly and authentically communicate the brand’s mission, aesthetic, and values
• Maintain a strong knowledge of fine jewelry, gemstones, craftsmanship, and customization options
• Utilize POS and CRM tools to prepare for appointments, document client interactions, and maintain consistent follow-up
• Develop individual and team sales strategies to consistently achieve and exceed sales goals
• Accurately process sales transactions, special orders, repairs, and custom projects
• Support operational procedures and loss prevention standards
• Maintain showroom presentation and visual merchandising standards
• Partner closely with the production team to track custom orders, project timelines, and delivery expectations
• Participate in in-store events, activations, and brand initiatives

Clienteling & Relationship Management

• Build and nurture long-term client relationships through personalized outreach and elevated service
• Capture, maintain, and organize client information to support ongoing relationship-building and future sales opportunities
• Deliver thoughtful after-sales service, including follow-up, repairs, and care recommendations
• Actively cultivate new business while strengthening relationships with repeat clients
• Initiate client outreach regarding new collections, product launches, events, and services
• Develop a strong understanding of client milestones, preferences, and gifting needs to support personalized selling
• Contribute to sales meetings by sharing client insights, feedback, trends, and clienteling successes
• Anticipate client needs and preferences to deepen loyalty and lifetime value
• Maintain accuracy and organization across all sales documentation, invoices, and client records

Qualifications

• Minimum 5 years of luxury sales experience, with fine jewelry experience strongly preferred
• Proven success in high-volume, high-value luxury sales environments
• Strong clienteling skills with demonstrated ability to build and maintain long-term client relationships
• Experience managing custom orders, special orders, and repairs preferred
• Strong understanding of fine jewelry, gemstones, and the luxury client experience
• GIA Diamond Essentials and Colored Stone Essentials certification is a plus
• Proficiency with CRM and retail systems; experience with Airtable, Google Workspace, Shopify, macOS, and iOS strongly preferred
• Strong understanding of competitive market positioning and luxury consumer behavior
• Excellent written and verbal communication skills
• Availability to work in person, including weekends

Personal Attributes

• Positive, high-energy attitude with a hospitality-driven mindset
• Collaborative team player with the ability to work effectively in a small team environment
• Strong organizational skills and attention to detail
• Polished personal presentation and a strong sense of style

The role offers an annual salary range of $65,000-$95,000, plus a competitive commission structure.