ITS Field Technician - Mid Atlantic

Description

Key Primary Objective

The Intelligent Transportation Systems (ITS) Field Service Technician is responsible for delivering high-quality technical support and service to customers through on-site field service activities and by assisting Regional Sales Managers. This role requires a strong commitment to technical excellence, efficiency, accuracy, and customer satisfaction. Key responsibilities include executing MoboTrex service initiatives such as responding to technical inquiries, performing on-site service and troubleshooting, programming equipment, assisting with system startups, and integrating hardware systems. Additional duties may include providing customer training, supporting internal production and assembly efforts, and contributing to overall sales support as needed.

1. Technical Expertise & Field Support
   • Maintain in-depth knowledge of Intelligent Transportation Systems (ITS), field devices, and deployment methodologies.
   • Stay up to date with product/system enhancements and technical updates.
   • Perform field services including cabinet/system turn-ons, annual maintenance, and CMU/MMU testing.
   • Diagnose and resolve hardware and software issues related to ITS equipment installation and operation.
2. Customer Service &  Support
   • Deliver on-site and remote technical assistance to contractors and end users during installation and operation of ITS and traffic signal systems.
   • Provide informal, hands-on training to customers on ATMS systems, controllers, and related equipment.
   • Ensure all service interactions are professional, responsive, and solution-oriented.
3. Project Coordination
   • Manage and execute service assignments using Microsoft Outlook to prioritize and schedule tasks efficiently.
   • Represent the company on-site for large-scale integration projects, collaborating with multiple stakeholders and making informed decisions as needed.
   • Maintain emergency service readiness throughout the assigned geographical region.
4. Sales and Relationship  Support
   • Support regional sales managers by identifying and communicating customer needs and potential opportunities.
   • Build and maintain strong relationships with key customer contacts across various levels.
   • Participate in pre- and post-sales activities, including product demonstrations, customer training, and lead generation.
5. Internal Collaboration
   • Coordinate with engineering and manufacturing teams to support product development, assembly, and troubleshooting.
   • Assist with internal production tasks as needed, contributing to overall team success.
6. Communication &  Documentation
   • Accurately document service calls, customer visits, and follow-up actions to ensure continuity and accountability.
   • Communicate  technical and service information effectively to both technical and non-technical audiences.
   • Escalate       unresolved issues to appropriate personnel and suggest alternative  solutions when necessary.
7. Professional Representation
   • Serve  as a technical and customer service ambassador for MoboTrex through face-to-face, phone, and written interactions.
   • Maintain a professional demeanor and uphold company values during all customer engagements.
8. Other Responsibilities
   • Perform additional duties as assigned to support business objectives and customer satisfaction.

Requirements

Education and Experience

· Associate degree in Information Technology, Electronics, or a related technical field, or equivalent combination of education and experience.

· Minimum of five (5) years of relevant field service experience, preferably in the ITS (Intelligent Transportation Systems) industry.

· At least three (3) years of hands-on experience in traffic signal maintenance is required.

· IMSA Level II certification is preferred and will be required post-hire if not already obtained.

Knowledge, Skills, and Abilities

· Demonstrated ability to work independently with minimal supervision while maintaining a high level of initiative and self-motivation.

· Highly dependable, organized, and confident in executing technical tasks with precision.

· Committed to ongoing professional development through continued education, industry involvement, and technical training.

· Adaptable to change; able to remain effective and focused when facing shifting priorities or evolving work environments.

· Strong goal orientation, with the ability to prioritize tasks, manage time effectively, and meet deadlines.

· Customer-focused approach with a proven ability to develop and maintain positive client relationships.

· Skilled in identifying, analyzing, and resolving technical issues using logical and practical methods.

· Demonstrates strong organizational skills and the ability to manage multiple tasks while ensuring accuracy and timeliness.

· Possesses and maintains the technical knowledge necessary to effectively support and implement customer solutions.

· Embraces diversity and demonstrates respect in working with individuals of varying backgrounds, perspectives, and abilities.

· Actively contributes to team goals and supports collaborative efforts across departments as needed.

· Must maintain a valid driver’s license and an excellent driving record.

Physical Demands and Work Environment: Must be able to verbally communicate clearly (regularly talk and hear), read at a distance and close to eyes with or without correction. Frequently required to stand, walk, use hands and fingers, handle or feel, and reach with hands and arms. Must be able to lift up to 50 lbs. Up to 75% travel is required. They must be able to work in all types of weather conditions. This position requires occasional work outside of normal business hours, such as evenings/weekends.