Team Relations Manager

Summary

The Team Relations Manager is responsible for providing leadership and guidance for the Team Relations Work Group and for consistent administration of the Team Member Handbook. Other significant duties include Administering a union avoidance strategy, investigating, and resolving Team Member complaints, and training, coaching, and mentoring Team Members at all levels.

Essential Functions (To perform within this position successfully, the incumbent must be able to perform each essential duty satisfactorily. Other duties may be assigned.)

• Oversees and timely completes all internal investigations including, but not limited to, complaints of harassment or discrimination and violations of company policy.
• Oversees the corrective action process, including supporting management, ensuring fair, timely, and effective issuance of corrective action where appropriate, and ensures proper and consistent documentation according to company policy.
• Coaches and counsels, all levels of management on conflict resolution and interpretation of company policies and procedures
• Communicates daily with direct reports to provide guidance and support.
• Manages the Team Member Opinion Survey process including design, implementation, and analysis of results and follow ups.
• Works with all levels of management to communicate information in a timely manner.
• Reviews all handbook policies and procedures for validity and reliability, recommends changes as needed.
• Manages Team Member training sessions with regards to company policies and procedures
• Develops, implements, and manages a Union Avoidance Strategy, manages union-avoidance training for all Team Members
• Develops a Union Response Team and a planned response to union organizing efforts.
• Provides prompt advice to Supervisors, Managers and Directors on the full range of non-union and employee relations matters.
• Maintains relationships, and coordinates sharing of union avoidance information, with all OEM automotive plants and suppliers including Mercedes, Nissan, Volkswagen, BMW, Subaru, Toyota, Nissan, KIA, and Hyundai
• Conducts and leads benchmarking related to positive team relations and union avoidance and day-to-day human resources issues.
• Facilitates scheduling and coordination of President/CEO Roundtable meetings and timely prepares reports and facilitates resolution of issues raised in meeting.
• Prepares written reports, correspondence, and presentations to senior leadership as needed.
• Keeps abreast of current legal, labor relations and industry trends.
• Represents the company in all unemployment compensation hearings.
• Enters time worked in SAP and manages Team Member overtime.
• Leads by example by modeling compliance with all company policies.
• Complies with and promotes safety in the workplace, to include attendance at safety meetings as well as conducts safety meetings when necessary.

Supervisory Responsibilities: Yes, Responsible for supervising 1 to 3 Team Relations Specialists

Basic Qualifications (The requirements listed below are representative of the knowledge, skills, and/or ability required and preferred for this position.)

Required Education & Experience:

• Bachelor's degree in human resources or related field
• At least Five years of experience in an HR or Employee Relations Manager role
• Working knowledge of all aspects of employment law including State and Federal employment regulations

Required Knowledge, Skills, & Abilities:

• Proven knowledge of fact-finding investigation procedures, ability to train staff.
• Proven knowledge of union avoidance strategies and techniques
• Ability to write and administer legally defensible handbook policies and procedures.
• Ability to develop executive level presentations and to implement strategic direction.
• Ability to investigate and resolve internal Team Member complaints.
• Ability to interpret the Team Member Handbook and to administer policies and procedures fairly and consistently.
• Ability to train, coach, and mentor Team Members at all levels.

Preferred Education & Experience:

• Master's degree in human resources or related field
• Professional Human Resources Certification (PHR or SHRM-CP or higher)
• Working knowledge of workplace violence prevention, intervention, and resolution, and experience working with a Crisis Intervention Team
• Working knowledge of SAP or other HRIS software

Certificates, Licenses, and Registrations: None required.

Working Conditions: Office setting, extensive walking within and between buildings and on the shop floor.