What are the responsibilities and job description for the Implementation Manager position at Mobility USA?
Die Stellenbeschreibungen können je nach deiner Sprachauswahl in mehreren Sprachen angezeigt werden. What we offer: At Magna, you can expect an engaging and dynamic environment where you can help to develop industry-leading automotive technologies. We invest in our employees, providing them with the support and resources they need to succeed. As a member of our global team, you can expect exciting, varied responsibilities as well as a wide range of development prospects. Because we believe that your career path should be as unique as you are. Group Summary: Magna New Mobility is a business unit inside Magna International leveraging Magna’s technology building blocks, developing new capabilities, and entering new markets and use cases. Our products include advanced solutions for urban markets, industrial intralogistics, commercial and autonomous vehicles. Magna New Mobility is also creating advanced software solutions that integrate with next-generation hardware. Our software is a core driver - turning our hardware into smart, integrated platforms for partners eager to advance the mobility sector. Magna's New Mobility group is not just about building individual technologies; we aim to create integrated solutions that address the complex challenges of moving people efficiently and cost effectively in the 21st century. Join us in advancing and shaping the future of mobility. Job Responsibilities: The Implementation Manager is a customer-facing role responsible for leading post-sales implementation and onboarding of enterprise software solutions. This position owns the successful transition from sales handoff through go-live, ensuring customers are configured, trained, and fully prepared to operationalize the platform. The Implementation Manager operates at the intersection of project management, solutions delivery, and customer onboarding, coordinating cross-functional internal teams and customer stakeholders to deliver implementations on time, within scope, and aligned to defined success criteria. This position is focused on initial deployment, activation, and early adoption, setting the foundation for long-term customer value. What you will be doing in this role: Implementation & Onboarding Delivery Own end-to-end implementation execution for assigned customers, from post-sales handoff through go-live and transition to Customer Success Develop and manage structured implementation plans covering discovery, configuration, integration, testing, training, and launch Lead customer onboarding activities to ensure users are enabled, workflows are validated, and success criteria are met Ensure solutions are implemented according to product standards, best practices, and customer-specific business requirements Project & Stakeholder Management Serve as the primary point of contact during implementation, coordinating between customer stakeholders (operations, IT, engineering) and internal teams (Product, Engineering, Support, Sales, Customer Success) Manage implementation scope, timelines, dependencies, risks, and mitigations Facilitate recurring status meetings, track action items, and provide clear progress reporting to internal and external stakeholders Proactively identify and resolve implementation risks, escalating issues when needed to maintain timelines and customer confidence Customer Enablement & Go-Live Readiness Deliver or coordinate customer training and enablement, ensuring users are prepared to adopt the solution at launch Validate go-live readiness through system testing, workflow validation, and acceptance criteria Support customers during go-live and early stabilization to ensure a smooth transition into steady-state usage Complete structured handoff to Customer Success with full documentation of configuration, risks, goals, and next steps Process, Tools & Continuous Improvement Execute implementations aligned to defined implementation playbooks, processes, and standards Utilize internal tools (e.g., Smartsheet, Jira, Salesforce, Confluence) to manage plans, tasks, documentation, and reporting Partner with Product, Engineering, and Customer Success to provide implementation feedback and contribute to process improvements Help refine onboarding materials, templates, and delivery models based on implementation learnings What you should bring to this role: Bachelor’s Degree in Manufacturing Engineering, Mechanical Engineering or other technical/business related field OR equivalent years of experience required 3 years of experience in implementation management, project management, solutions delivery, or enterprise software deployment Proven ability to manage customer-facing implementations with multiple stakeholders and workstreams Experience supporting enterprise SaaS solutions, ideally in operational or technical environments Strong organizational, communication, and problem-solving skills Comfortable leading structured delivery while adapting to changing customer needs Proficiency with project management and CRM tools (e.g., Smartsheet, Jira, Salesforce, Confluence) Physical Demands: Normal amount of sitting or standing, average mobility to move around an office environment, able to conduct normal amount of work at a computer. Ability to travel to principal place of business on a hybrid schedule Ability to travel up to 25% Hiring Base Salary Range: $105,780 - $196,440 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data). In addition to base salary, some positions are eligible for an annual performance based bonus. Awareness, Unity, Empowerment: At Magna, we believe that a diverse workforce is critical to our success. That’s why we are proud to be an equal opportunity employer. We hire on the basis of experience and qualifications, and in consideration of job requirements, regardless of, in particular, color, ancestry, religion, gender, origin, sexual orientation, age, citizenship, marital status, disability or gender identity. Magna takes the privacy of your personal information seriously. We discourage you from sending applications via email or traditional mail to comply with GDPR requirements and your local Data Privacy Law. Offenlegung zur KI-gestützten Vorauswahl Im Rahmen unseres Engagements für einen fairen, einheitlichen und effizienten Einstellungsprozess können wir Werkzeuge der künstlichen Intelligenz (KI) einsetzen, um bei der ersten Prüfung von Bewerbungen zu unterstützen, die über unser Workday-System eingereicht werden. Diese Werkzeuge helfen dabei, Qualifikationen und Erfahrungen zu identifizieren, die den Anforderungen der Stelle entsprechen. Bitte beachte, dass KI ausschließlich zur Unterstützung unserer Recruiter eingesetzt wird. Die endgültigen Entscheidungen werden immer vom Hiring Manager und dem Einstellungsteam getroffen. Wichtig: Keine Bewerberdaten werden über diese KI-Werkzeuge extern weitergegeben. Alle Informationen verbleiben sicher in unseren Systemen und werden gemäß unseren Datenschutzrichtlinien behandelt. Unter den Bedingungen des anwendbaren Rechts hast du möglicherweise das Recht, eine Erklärung darüber anzufordern, wie KI zur Unterstützung der Entscheidungsfindung eingesetzt wird. Wenn du Fragen oder Bedenken zu diesem Prozess hast, wende dich gerne an unser Talent Attraction Team. Worker Type: Unbefristet Group: Magna Corporate Wir haben eine Zukunft vor Augen, in der wir ohne Grenzen leben und uns frei bewegen können. Deshalb entwickeln wir Technologien, Systeme und Konzepte, die Fahrzeuge sicherer und sauberer machen – für unsere Gesellschaft, den Planeten und vor allem uns Menschen. Bei Magna trägst du zur Elektrifizierung der Mobilität bei und arbeitest an der Zukunft der autonomen Fahrassistenz und anderen bahnbrechenden Technologien. Lass uns gemeinsam die Zukunft der Mobilität gestalten. Erfahre mehr über uns: Nachhaltigkeit Innovation Interview-Tipps
Salary : $105,780 - $196,440