Field Service Technician

Mobility City is opening their first location in Norwalk, serving all of Western Connecticut and Bridgeport.

Be part of the GRAND OPENING!

About Mobility City

Mobility City is a leading provider of mobility aids and assistive technology for individuals with physical disabilities and mobility challenges. We are dedicated to enhancing the lives of our customers by offering high-quality mobility solutions, outstanding customer service, and expert advice. As a member of our team, you’ll help us make a meaningful impact in the lives of people who rely on mobility products to lead more independent, fulfilling lives.

Position Overview

The Service Technician at Mobility City is responsible for providing high-quality repair, maintenance, and customer support services for mobility products and medical equipment. This role requires a combination of technical expertise, strong problem-solving skills, and excellent customer service skills. The Service Technician will work with a variety of mobility devices, such as scooters, power chairs, lift chairs, walkers, and other medical equipment, ensuring they meet the highest safety and operational standards.

The technician will be the primary point of contact for customers seeking repairs, routine maintenance, and product setup. This position requires the ability to work both independently and as part of a team, with a focus on delivering superior service and enhancing customer satisfaction.

Key Responsibilities: Product Repairs and Maintenance

• Perform diagnostics, repairs, and preventive maintenance on mobility products, including power scooters, wheelchairs, lift chairs, ramps, and other related equipment.
• Ensure all repairs meet company and manufacturer standards for safety and quality.
• Troubleshoot electrical, mechanical, and structural issues with mobility devices.
• Conduct routine maintenance services, including battery checks, part replacements, and adjustments to ensure optimal performance.

Customer Service and Communication

• Interact directly with customers to assess their needs, explain services, and provide recommendations.
• Provide on-site or in-home repair services when required, ensuring professionalism and courtesy.
• Educate customers on proper use and care of their mobility equipment to enhance the lifespan of the products.
• Demonstrate good customer service by keeping customers informed of any delays or changes in their order or service time.

Equipment Setup and Installation

• Assemble and install new mobility equipment at customer locations, ensuring that all equipment is properly set up and functioning.
• Provide training to customers on the operation of their new mobility devices.
• Demonstrate features, benefits, and safety instructions to customers.

Inventory and Parts Management

• Inspect van for all necessary parts, tools and equipment needed to complete the day’s work orders.
• Order and restock parts as necessary to ensure timely repair services.
• Maintain organized service vehicles and ensure all tools and equipment are in good working condition.

Qualifications

• Experience: Previous experience in mechanical repair, electrical systems, or working with mobility equipment is preferred. Hands-on experience with scooters, power chairs, or similar devices is a plus.
• Education: High school diploma or equivalent required; technical certifications or training in related fields (e.g., automotive repair, electrical systems) is a plus.

Skills

• Strong mechanical and electrical troubleshooting abilities.
• Ability to use diagnostic tools and repair equipment.
• Good communication and customer service skills.
• Ability to work independently and manage time efficiently.
• Attention to detail and a strong commitment to quality.

Physical Requirements

• Ability to lift and carry up to 50 pounds, including mobility devices and parts.
• Ability to kneel, bend, and work in various positions for extended periods.
• Must be able to travel to customer locations, often requiring use of a company vehicle.
• Comfortable working in a variety of settings, including homes, hospitals, and clinics.
• Tobacco/Nicotine/Cannabis Free: Must be able to successfully pass a drug screen upon hire.
• We require a current driver’s license, and a clean driving record.
• A clean background check is required.

Compensation and Benefits

• Competitive salary based on experience with ability to earn bonuses and commissions
• Company vehicle, tools, and equipment provided.
• Training to diagnose issues as well as equipment setup will be provided.

How to Apply

Interested candidates should submit application on really along with a resume, and cover letter detailing their experience in mechanical, troubleshooting, and customer service.

Pay: $28.00 - $35.00 per hour

Expected hours: Up to 40 hours per week

Work Location: Storefront is based in Norwalk, CT but the technician will be required to be on the road for service calls in Fairfield County and Bridgeport. Some longer trips may be required as necessary.

Pay: $28.00 - $35.00 per hour

Work Location: In person

Salary : $28 - $35