Director of Loss Prevention

Position Summary:

The Director of LP & Operations is responsible for overseeing and managing loss prevention initiatives across the entire organization. This position plays a critical role in protecting company assets, reducing shrinkage, and ensuring a safe working environment for employees. The ideal candidate will have a solid understanding of loss prevention strategies within retail or telecommunications, specifically in wireless technology, and will collaborate closely with cross-functional teams to develop, implement, and enforce policies that mitigate risks.

Key Responsibilities:

Loss Prevention & Operational Strategy and Execution:

• Develop and implement regional loss prevention strategies aligned with company goals and objectives.
• Conduct regular audits and assessments to identify areas of potential loss, including theft, fraud, and operational inefficiencies.
• Analyze shrinkage data and trends to identify risks and provide actionable insights to improve operational performance.

Training and Development:

• Train store management and staff on loss prevention techniques, internal policies, and security/operational protocols.
• Create training programs focusing on theft prevention, fraud detection, and customer/employee safety.
• Ensure compliance with all company policies and procedures related to loss prevention and security.

Investigations and Incident Management:

• Lead investigations related to internal and external theft, fraud, and other security violations.
• Collaborate with law enforcement and other external agencies as necessary to resolve investigations.
• Respond to emergency situations such as theft, vandalism, or other threats, ensuring a quick and effective resolution.

Risk Management and Safety:

• Work closely with store leadership to assess and mitigate risks related to employee and customer safety, physical security, and asset protection.
• Conduct safety audits and recommend improvements to minimize accidents, injuries, or other safety-related incidents.
• Monitor the use of security systems, including CCTV, alarms, and access controls, to ensure optimal performance.

Collaboration and Reporting:

• Partner with regional and corporate leadership to drive loss prevention initiatives and contribute to broader operational goals.
• Prepare and present regular reports on shrinkage, risk assessments, investigations, and corrective action plans.
• Work cross-functionally with HR, legal, and operations teams to align loss prevention strategies with overall business objectives.