What are the responsibilities and job description for the Video Systems Technician I position at Mobile Video Guard?
The Video Systems Technician I is responsible for daily set-up, programming, and troubleshooting of camera systems and related software platforms and maintaining asset management software. The Video Systems Technician I will ensure accuracy with closing work tickets, comply with all safety and quality control procedures, and provide excellent customer service.
KEY RESPONSIBILITIES
- Assist the Video Systems team leadership with all assigned tasks.
- Complete and submit assigned work tickets accurately and timely. The submitted work tickets should include detailed and grammatically correct notes.
- Identify offline units daily through review of software platform and address offline units by communicating with internal team to determine course of action.
- Program cameras systems with accuracy according the quality control measures.
- Create work-tickets as required.
- Survey client communication channels to determine any troubleshooting issues that need to be addressed. Work with internal team to address needs.
- Assist with project building and regular periodic system asset audits through asset management systems.
- Assist with maintenance of internal platforms as directed by video systems leadership.
- Assist with field operations as required. If assigned to go on job site, maintain compliance for site entry including drug screening, PPE, OSHA certification, First Aid certification, and any other site-specific requirements.
- Ensure the company's safety program is always met at a zero-tolerance on the project site. Champion job site quality control and safety.
- Deliver excellent customer service and teamwork in all aspects of daily work.
- Perform other duties as assigned.
MINIMUM QUALIFICATIONS
- High school diploma or equivalent.
- Maintains a valid driver's license.
PREFERRED QUALIFICATIONS
- Basic understanding of electricity, low voltage, battery, solar, and related programming.
- Working knowledge of Microsoft Suites and Google Suites.
- Excellent verbal and written communication skills.
- Excellent organizational skills and attention to detail.
- Strong analytical and problem-solving skills.
- Ability to prioritize tasks.
- Excellent customer service skills.
PHYSICAL JOB DEMANDS AND WORKING CONDITIONS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit, stand, walk, talk, hear, drive, kneel, stoop, reach, bend, climb, touch and grasp, handle, or feel objects, tools, or controls. The employee frequently is required to reach with hands and arms. The employee must occasionally lift and/or move up to 100 pounds. Special vision abilities required by this job include close vision, depth and peripheral vision, and the ability to adjust focus. The noise level in the work environment, particularly when in the field, can vary significantly and at times be very loud. The employee occasionally will be subject to working outside in the elements all seasons throughout the year.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit, stand, walk, talk, hear, drive, kneel, stoop, reach, bend, climb, touch and grasp, handle, or feel objects, tools, or controls. The employee frequently is required to reach with hands and arms. The employee must occasionally lift and/or move up to 100 pounds. Special vision abilities required by this job include close vision, depth and peripheral vision, and the ability to adjust focus. The noise level in the work environment, particularly when in the field, can vary significantly and at times be very loud. The employee occasionally will be subject to working outside in the elements all seasons throughout the year.
BENEFITS SUMMARY
- Health, dental and vision insurance eligibility
- 401K with employer match
- Paid Time Off
- Short Term Disability, Long Term Disability & Life Insurance
- Paid Parental Leave after 1 year of work
- Vacation Reimbursement Program
- Eligible for overtime hours
A successful candidate must pass a pre-employment drug test and background check.
ABOUT MOBILE VIDEO GUARD
Mobile Video Guard was founded in 2016 as SMART Security Pros. We provide remote monitored security surveillance primarily for construction sites, but also car dealerships, equipment yards, and other facilities across the country. We do this with a proprietary system we build in-house and install at the job sites so that our Video Surveillance Experts can monitor projects for after-hours intrusion. Our mission is to make security easy and effective for our customers.
Maintaining positive customer relationships is paramount to the success of Mobile Video Guard. We are respected in the industry and strive to deliver quality service that embodies our core values.
- Respect - Communicate with the right person at the right time in the right way.
- Family - We have each other’s back and care about the success of the team.
- Bring your ‘A’ Game - We take ownership, get stuff done, and make zero excuses.
- Trust - When we pass the ball, we trust the job will get done. We do what we say we are going to do.
We care about our people, quality of life, and relationships. At Mobile Video Guard we work hard to maintain a positive, healthy, rewarding, and fun culture.
Mobile Video Guard is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.