What are the responsibilities and job description for the Project Manager, Technical Operations position at Mobile TV Group?
About Mobile TV Group:
Mobile TV Group is a leading national provider of live production systems including mobile television production units for major sporting and entertainment broadcasts. Based in Denver, CO, it has mobile units throughout the U.S. serving clients including Fox Sports, FanDuel Sports, Major League Baseball (MLB), National Basketball Association (NBA), fortune 500 corporations, and other networks. In business since 1994, it enjoys an outstanding reputation for its technological achievements and the highest standards of service.
Job Overview:
We are seeking a highly organized and detail-oriented Technical Operations Project Manager that will serve as the central coordination point between Operations, Engineering, and vendor partners for all matters related to technical support, testing, and issue tracking.
This role is responsible for driving structure, accountability, and communication across ticket and case management systems, ensuring all operational issues, test requests, and engineering dependencies are documented, prioritized, and resolved in alignment with live event and channel requirements.
The Project Manager will play a key role in maintaining reliability across the broadcast operations ecosystem.
Key Responsibilities:
Ticket & Case Management
- Manage and maintain all Operations and Engineering issue tickets, ensuring accurate logging, assignment, and follow-through to resolution and closure.
- Monitor, triage and follow up on new issues and outages. Track adherence to SLA's. Ensure appropriate follow-up, communication and escalation.
- Ensure consistent use of the official issue tracking and DR ticketing systems across all internal and partner teams.
- Produce weekly and monthly summaries of ticket trends, root cause categories, and system performance for leadership review.
Technical Support Coordination
- Act as the central point of contact for all inbound support requests. Ensuring all requests are ticketed, completed and closed.
- Coordinate with Engineering and external teams including vendors to ensure complete and timely resolution of issues, outages and requests.
- Maintain communication threads for all high-impact and on-air issues, providing consistent status updates to stakeholders.
- Completion and distribution of operational SOP revisions and net-new documentation.
Testing & Validation
- Coordination of receiving and completing all test requests from internal and external stakeholders through the ticket process.
- Coordinate all system and workflow test requests including channel buildouts, property onboarding, DR tests, and pre-event validation activities.
- Develop and maintain a master test calendar, ensuring resource alignment and communication across Operations and Engineering.
- Capture test results, document outcomes, and ensure issues identified during testing are ticketed and tracked to closure.
- Partner with vendors and internal teams to drive validation for all operational workflows.
Operational Liaison
- Serve as the primary communications bridge between Internal and External Operations teams.
- Represent Operations during change reviews, maintenance windows, and outage post-mortems, completing all necessary follow-up documentation, ticketing and stakeholder communication.
- Disseminate key operational updates, test results, and system changes to all impacted teams.
- Ensure that Operations teams are informed and trained against SOP’s, and prepared for upcoming changes to systems or workflows.
- Support reliability initiatives by ensuring corrective actions and follow-up items are tracked and completed.
Qualifications:
- 3–5 years of experience in project management, broadcast operations, or technical coordination.
- Strong understanding of live production, playout, or distribution workflows
- Experience managing tickets and technical cases across platforms such as Jira, ServiceNow, or equivalent.
- Excellent organizational, written, and verbal communication skills.
- Demonstrated ability to manage competing priorities in a fast-paced, live environment.
- Familiarity with broadcast technologies.
- Proficiency in standard project and documentation tools (Jira, Confluence, Smartsheet, Excel, Google Workspace).
Core Competencies:
- Detail-oriented with strong follow-through.
- Calm and effective under pressure.
- Excellent cross-functional communicator.
- Process-driven and accountability-focused.