Parts and Service Sales Representative (PSSR)

JOB SCOPE:

As a Parts and Service Sales Representative you will work to promote parts and service solutions within the MTS dealer network with a strong focus on customer up-time. This position is based in Elkader and is responsible for servicing customers across the Midwest sales territory.

SPECIFIC RESPONSIBILITES:

• Collaborate with Dealer Sales/Rental, Parts, and Service teams to ensure exceptional customer satisfaction of MTS Equipment.
• Advocate for strong maintenance and inspection practices among customer and dealer fleets.
• Focus on revenue generation, downtime management, and overall customer/dealer satisfaction.
• Direct communication with dealers and customers to help solve problems and provide up–to-date information regarding products.
• Maintain in-depth technical knowledge on all products and processes put forth by MTS
• Provide administrative support with Warranty documentation, technical documentation, and other tools used within the department.
• Assist with repair and troubleshooting of MTS equipment.
• Identify prospective clients' exact needs through questioning and direct observation
• Manage service campaign capture-rate within assigned dealer territories.
• Maintains confidentiality
• Conducts himself/herself in a professional manner
• Performs all other duties assigned

POSITION REQUIREMENTS:

• Minimum prerequisite education, training, and/or experience required:

• 2-year Technical, or Business associate degree is required
• Bachelor's Degree in Business or related field is desired
• 5 years of technical equipment or manufacturing experience is required
• 2 years of experience working with MTS equipment
• Ability to do minor hands-on field repairs and troubleshooting with factory input
• Must have and maintain a clean driving record.
• Job Specific Capabilities:

• Strong positive attitude
• Excellent communication abilities and willingness to conduct presentations of products and training in front of large groups.
• Proficient with Microsoft Office tools Excel, Word, Outlook and PowerPoint
• Up to 90% travel required, primarily within the United States
• Communication – Ability to read, write and speak English. Must be able to articulate ideas and plans and communicate these accurately and effectively to others.
• Result Oriented and self-starter
• Ability to make quick and smart decisions under pressure
• Professional approach to time, costs and deadlines
• Physical Capabilities:

• Hand-tools Used: Small Hand tools
• Equipment Used: Occasional use of Overhead Cranes
• Movement: Walking, Standing, Sitting, Bending, Holding
• Lift and or Carry: 21-50lbs Occasionally
• Sensory: Hearing, Speech, Vision, Tactile