Data & Compliance Coordinator

Mobile Meals of Toledo has served seniors and medically fragile adults in the Toledo area since 1967, delivering meals that help our clients remain independent in their own homes. Behind every delivery is a system of client records, insurer authorizations, and billing data that has to stay accurate so services are never interrupted.

We're looking for a Data & Compliance Coordinator to manage that system. This role requires someone who is comfortable working in CRM and database platforms, understands how insurance billing and service authorizations work, and takes pride in accurate, detail-oriented work.

•     Serve as lead administrator of our CRM (ServTracker/CXM): enter and maintain client, route, and service data, and troubleshoot system issues.

•     Track, request, and renew insurer service authorizations (Medicaid/Passport, Anthem, Buckeye, CareSource, Molina, Plan4Home, Area Office on Aging).

•     Reconcile delivery and service-unit data against approved authorizations before handoff to Accounting for billing.

•     Partner with Accounting on claim submission timelines and denial follow-up.

•     Maintain client files and prepare documentation for state, Medicaid, and Area Office on Aging audits.

•     Run routine and ad hoc reports for agency leadership.

•     Pitch in on cross-training, client/volunteer customer service, and occasional community engagement events.

•     Associate's or bachelor's degree in a related field (healthcare administration, business, IT, social work, or similar), or 5 years of equivalent experience.

•     5 years of experience with a relational database, CRM, or client-management system; healthcare, insurance, or human-services experience strongly preferred.

•     A track record of high accuracy in data entry and the ability to self-audit your own work.

•     Strong organizational and time-management skills; comfort meeting daily deadlines with minimal supervision.

•     Proficiency with MS Office 365 (especially Excel) and comfort learning new software platforms.

•     Strong written, verbal, and interpersonal communication skills.

•     Bonus: experience with medical/insurance billing, claims reconciliation, Medicaid/Medicare or waiver programs, or accounting software (e.g., MIP).

Payrate: $22.25-$25.00 an hour

You don't need to check every box above. If your experience is transferable and you're strong on the core skills (data accuracy, CRM systems, time management), we encourage you to apply.

Mobile Meals of Toledo is an equal opportunity employer and complies with all applicable federal and state laws regarding nondiscrimination. We do not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, height, weight, or veteran status in employment or program delivery.