Summer Seasonal/ Temp Medical Client Support Specialist

Join our team as a Client Support Specialist in Chattanooga, TN!

We are seeking a motivated and detail-oriented Client Support Specialist to join our dynamic team. The hours for this will be Monday-Thursday, 8:00AM - 6:30 PM during the summer. This is a temporary role.  In this role, you will serve as the key point of contact for incoming calls, ensuring exceptional customer service and seamless communication. You will oversee the coordination of workflow orders, efficiently dispatch technicians to various geographic areas, and monitor both employee assignments and orders to maintain service excellence.

Why Choose Us?:

At Mobile Images, our mission is simple: We bring quality diagnostic care to your world. Guided by our core values, we operate with integrity, responsiveness, commitment, teamwork, and compassion to deliver the highest standard of patient care. We bring exceptional care directly to patients—no matter where they are. As a client support specialist, you'll play a pivotal role in supporting radiology and sonography professionals as they deliver world-class healthcare in dynamic, non-traditional settings.

Unlike the structured environment of a hospital, Mobile Images operates in a fast-moving and ever-changing landscape. You’ll contribute to the coordination of services that reach patients in their homes, long-term care facilities, or even unexpected locations. Your work enables our teams to adapt seamlessly to diverse situations, building meaningful connections with patients who depend on timely and compassionate care.

At Mobile Images, every call you handle and every order you dispatch makes you a vital part of a team that redefines accessible healthcare—breaking barriers to deliver care where it’s needed most.

What You'll Do:

• Provide prompt, courteous, and accurate responses to incoming calls.
• Input and manage workflow orders in the risk system with precision.
• Coordinate the assignment of technicians based on response time and geographic efficiency.
• Monitor dispatched orders to ensure timely and appropriate customer responses.
• Oversee the release of studies, ensuring technicians meet release timelines.
• Track and follow up on late transcriptions and reports to guarantee prompt delivery.
• Facilitate the sending and receiving of reports, ensuring all documentation is processed swiftly and accurately.
• Proactively communicate with customers to confirm receipt of reports and address any issues.
• Assist in training new employees, contributing to the growth of the team.
• Manage the upload of signed documents into the risk system as needed.

What We’re Looking For:

• High school diploma or GED is required.
• Proficient knowledge of medical terminology.
• Strong ability to work independently as well as collaboratively within a team environment.
• Experience working remotely with computer systems and office equipment.
• Outstanding verbal and written communication skills, with a clear understanding of oral and written instructions.
• Friendly and professional phone etiquette.
• Demonstrated ability to establish and maintain effective working relationships with colleagues and customers.
• Exceptionally well-organized, detail-oriented, and skilled at multi-tasking.
• Flexibility and adaptability to a fast-paced, evolving work environment.

Work Environment: This position offers a dynamic blend of a fast-paced office environment and the convenience of remote work from a distraction-free home office, after a two-week on-site training period.

Work Schedule: The work schedule for this position is outlined as follows:

• Monday-Thursday 8:00 AM - 6:30 PM

However, flexibility is essential as occasional overtime and/or varying shifts may be required to accommodate evolving business needs.

Physical Requirements:

• Regular sitting and standing associated with an office environment.
• Manual dexterity for computer keyboard use.
• Frequent use of a phone and computer system for communication and customer service.

This job description is intended to outline the general responsibilities and qualifications of the position. The company reserves the right to modify, amend, or adjust the job description at any time, as necessary, to meet the evolving needs of the organization or changes in operational requirements.