Key Account Manager & Technical Support Specialist

Key Account Manager & Technical Support Specialist

Company: Mobile Fleet Solutions, Inc.

Location: Gainesville, GA

Work Arrangement: On-Site

About Us

Mobile Fleet Solutions is a family-owned and operated technology company based in Gainesville, Georgia, with over 27 years of experience serving businesses nationwide.

Our success is built on innovative technology, exceptional customer service, and lasting customer relationships. As we continue to grow, we're looking for a motivated individual who wants to grow with us.

Position Overview

We are seeking a Key Account Manager & Technical Support Specialist to join our growing team.

This is an excellent opportunity for someone who enjoys technology, solving problems, and helping people. The position combines customer account management with Tier 1 and Tier 2 technical support, making it an important part of both our customer experience and daily operations.

The ideal candidate is a natural problem solver, a self-starter, and someone who takes ownership of challenges rather than waiting for someone else to provide the answer.

We're looking for someone with strong computer skills, an analytical mindset, excellent communication abilities, and the motivation to learn.

If you're someone who enjoys figuring out how things work, finding solutions, and working alongside a team that values initiative, this could be an excellent opportunity.

Key Responsibilities

Customer Account Management

• Develop and maintain strong, long-term relationships with assigned customer accounts.
• Serve as a primary point of contact for customer questions, requests, and support needs.
• Proactively communicate with customers to ensure satisfaction and address concerns.
• Manage customer inquiries and coordinate resolutions in a timely, professional manner.
• Assist with customer onboarding, account setup, training, and ongoing support.
• Understand customer needs and identify opportunities to improve their overall experience.
• Maintain accurate account information and document important customer interactions.

Technical Support – Tier 1 & Tier 2

• Provide Tier 1 and Tier 2 technical assistance for software applications, hardware, and technology-based services.
• Troubleshoot technical issues by gathering information, analyzing symptoms, and identifying potential causes.
• Research problems, test possible solutions, and work toward timely resolutions.
• Assist customers with software navigation, account configurations, system functionality, and general technical questions.
• Diagnose and resolve common technical issues independently while recognizing when additional assistance is needed.
• Investigate more complex technical problems using logical troubleshooting methods and available resources.
• Document support requests, troubleshooting steps, findings, and resolutions.
• Collaborate with internal team members and external technical resources when necessary.
• Follow technical issues through to resolution while keeping customers informed throughout the process.

Team Collaboration & Growth

• Work closely with team members to solve problems and deliver an exceptional customer experience.
• Take initiative in identifying and addressing potential issues.
• Continuously develop technical knowledge through hands-on experience and training.
• Help improve internal support procedures and customer service processes.
• Manage multiple responsibilities while maintaining accuracy and attention to detail.
• Adapt to new technologies, processes, and responsibilities as the company grows.

What We're Looking For

We believe the right attitude, work ethic, and ability to solve problems are just as important as previous experience.

Essential Qualities

• Problem Solver: Enjoys investigating challenges, thinking critically, and finding practical solutions.
• Self-Starter: Takes initiative, works independently, and doesn't need constant direction.
• Technically Inclined: Comfortable using computers and software, with a natural curiosity about technology.
• Team Player: Works well with others, communicates openly, and contributes to shared goals.
• Customer-Focused: Patient, professional, and genuinely interested in helping customers succeed.
• Accountable: Takes ownership of responsibilities and follows through on commitments.
• Adaptable: Willing to learn, accept feedback, and grow with an evolving technology company.
• Organized: Able to prioritize tasks, manage multiple requests, and maintain attention to detail.

Preferred Qualifications

• Previous customer service, account management, or technical support experience is a plus.
• Strong computer proficiency and ability to learn new software applications.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Experience troubleshooting software, hardware, or technical issues is beneficial.
• Familiarity with customer relationship management (CRM) systems or technical support ticketing platforms is helpful.
• Ability to research, analyze, and resolve problems independently.

Training will be provided. We value initiative, critical thinking, and the willingness to learn just as much as previous experience.

Why Join Mobile Fleet Solutions?

• Join an established, family-owned company in a growing technology industry.
• Work in a collaborative environment where your ideas and contributions matter.
• Gain hands-on experience with a variety of technologies and software applications.
• Build meaningful, long-term relationships with customers.
• Enjoy opportunities to develop new skills and take on additional responsibilities.
• Be part of a team that values initiative, accountability, and delivering outstanding customer service.

Work Location

This is a fully on-site position in Gainesville, Georgia.

The role requires working closely with our internal team and providing direct support to our customers.

Ready to Join Our Team?

We're not simply looking for someone to answer phones or respond to support tickets. We're looking for someone who enjoys solving problems, takes pride in helping customers, and wants to become an important part of a growing company.

If you're motivated, dependable, technically curious, and ready to take on new challenges, we'd love to hear from you!

Apply today to join the Mobile Fleet Solutions team.