Director, Operations & Services

MCA, your trusted advisor for wireless communications, data, and security, is seeking an experienced Operations Director in a Remote capacity to support our fast-growing Data division.

MCA seeks team members who share our values: service, growth, teamwork, and safety. As a Military Friendly Employer, we welcome veterans, with over 250 already on board. Join us and become part of the MCA family, where we prioritize both work and enjoyment. We offer competitive compensation and benefits such as Medical, Dental, Vision, 401K, PTO, Holiday Pay, Education Incentives, and more.

Director, Operations

Position Summary

The Operations Director is responsible for leading and optimizing all operational functions involved with deploying in-building wireless solutions. This role oversees project execution, field operations, installation performance, resource planning, vendor coordination, safety, quality, and operational process improvement. The Operations Director ensures DAS projects are delivered on time, within budget, and in alignment with customer, regulatory, and company standards.

This leader will report to the Vice President of the In-Building Wireless Solutions organization and will partner closely with Engineering, Sales, Network Services, Finance, and Executive Leadership to support growth, improve operational efficiency, and drive a high-performance culture across the organization. The Director will have over 100 people in their organization working across a large part of the United States. The team members include technicians, project managers, project coordinators, service managers, and construction managers.

The Director is responsible for driving and forecasting revenue from executed contracts and maximizing P&L contribution from that revenue.

KEY RESPONSIBILITIES:

Operational Leadership

• Direct and manage day-to-day operations for DAS deployment, installation, commissioning, and support activities.
• Develop and execute operational strategies that support company growth, customer satisfaction, and profitability goals.
• Establish and monitor operational KPIs, productivity metrics, and service delivery standards.
• Lead workforce planning, scheduling, and resource allocation to ensure efficient execution across multiple projects and markets.
• Drive continuous improvement initiatives to streamline workflows, reduce delays, and improve quality and cost performance.
  
  

Project Execution & Delivery

• Oversee operational support for DAS projects from kickoff through closeout, ensuring timelines, budgets, and deliverables are met.
• Partner with Project Managers and Engineering teams to ensure accurate planning, readiness, and successful execution.
• Monitor project risks, field issues, escalations, and capacity constraints; develop mitigation plans as needed.
• Ensure appropriate coordination across internal teams, subcontractors, vendors, carriers, venue stakeholders, and customers.
• Support commissioning, testing, and handoff processes to ensure successful project completion.
  
  

Team Leadership & Development

• Lead, coach, and develop operations managers, field teams, warehouse/logistics personnel, and other operational staff.
• Build a culture of accountability, collaboration, safety, and execution excellence.
• Establish clear performance expectations and provide ongoing feedback, training, and development opportunities.
• Support talent planning, hiring, succession planning, and retention efforts within the operations function.
  
  

Financial & Business Management

• Manage operational budgets, labor utilization, contractor spend, and cost controls to maximize profitability.
• Partner with Finance and Executive Leadership on forecasting, capacity planning, and operational reporting.
• Review operational performance data and recommend actions to improve margins, reduce rework, and optimize resource use.
• Ensure accurate tracking of labor, materials, and equipment across projects and operational activities.
  
  

Process, Quality & Compliance

• Standardize and enforce operational processes, SOPs, and best practices across the organization.
• Ensure compliance with safety standards, customer requirements, carrier specifications, and applicable codes/regulations.
• Lead quality assurance efforts to minimize rework and improve installation consistency and documentation.
• Oversee operational readiness for audits, reporting, and compliance requirements.
• Promote and maintain a strong safety culture across all field and operational teams.
  
  

Vendor & Customer Collaboration

• Manage operational relationships with subcontractors, equipment vendors, logistics providers, and service partners.
• Support customer-facing operational discussions, escalations, and service reviews as needed.
• Ensure vendors and subcontractors meet service, quality, safety, and performance expectations.
• Collaborate with Sales and Account Management to support customer satisfaction and long-term partnership growth.
  
  

WHAT YOU’LL BRING (MINIMUM QUALIFICATIONS):

• Bachelor’s degree in Business, Operations, Engineering, Telecommunications, Construction Management, or related field; equivalent experience may be considered.
• 8 years of progressive operational leadership experience, preferably in DAS, wireless infrastructure, telecommunications, low-voltage systems, or related technical/construction environments.
• 5 years of people leadership experience managing multiple teams, functions, or regions.
• Strong knowledge of DAS deployment, wireless infrastructure, site operations, construction workflows, and project delivery practices.
• Experience managing budgets, labor planning, vendor performance, and operational reporting.
• Strong understanding of safety, quality, and compliance practices in field-based operations.
• Proven success improving operational efficiency, scaling teams, and delivering results in a fast-paced environment.
• Strong communication, leadership, problem-solving, and decision-making skills.
  
  

Preferred Qualifications

• Experience in neutral host DAS, public venue DAS, in-building wireless systems, or large-scale telecom infrastructure projects.
• Familiarity with carrier requirements, permitting, testing/commissioning, and field deployment standards.
• PMP, Lean, Six Sigma, OSHA, or related operational/project certifications.
• Experience with ERP, project management, or workforce planning systems.
  
  

Key Competencies

• Strategic and operational leadership
• Project execution and delivery management
• Resource planning and workforce optimization
• Financial acumen and cost control
• Process improvement and change management
• Cross-functional collaboration
• Customer focus
• Vendor and subcontractor management
• Safety and quality leadership
• Team development and accountability
  
  

Success Measures / KPIs

• On-time project delivery
• Budget adherence and labor efficiency
• Gross margin performance
• Customer satisfaction / service quality
• Installation quality / rework reduction
• Safety performance
• Team productivity and utilization
• Vendor performance and schedule reliability
  
  

TRAVEL REQUIREMENTS:

• Combination of office, field, and customer site environments.
• Regular travel may be required to project sites, customer locations, and regional offices.
• May require flexibility to support critical project milestones or escalations.
  
  

YOUR ENVIRONMENT AND PHYSICAL REQUIREMENTS:

The physical environment requires the employee to work inside.

While performing the duties of this job, the employee is required to frequently stand, walk, sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; talk or hear; lift (overhead, waist level) from the floor, bending, frequently utilize near vision use for reading and computer use; occasionally move equipment weighing up to 15 pounds, and frequently position self to maintain computers or other equipment as needed.

DIRECT REPORTS:

10 Direct Reports

WHO WE ARE:

Mobile Communications America, Inc. (MCA) provides wireless communication, data,

and security solutions that enhance workplace safety, security, and efficiency nationwide. Customers trust us to provide a portfolio of turn-key systems, products, and services — including two-way radio communications, vehicle uplift, security video and access control systems, BDA/DAS, remote monitoring, GPS tracking, SCADA, dispatch, mass notification, and point-to-point wireless networks. Our more than 60,000 customers span industries such as public safety, commercial, manufacturing, education, healthcare, utilities, and government. In addition to being the largest Motorola partner in the U.S., MCA has strategic partnerships with over 1,000 major manufacturers to offer an extensive portfolio of products and technologies.

WHAT WE BELIEVE:

We are better together through the MCA Way: living our core values of Service First, Growth, Teamwork, and Safety. We take our work and customers seriously and believe our best work can be fun. A component of our business that embodies the MCA advantage is our “Service First DNA” culture. Service isn’t just a motto for MCA, it’s an integral part of who we are and goes beyond our customers to our employees, partners, shareholders, and communities.  

NOTE: The above statements describe the general nature and level of work performed by the person assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, skills, and physical demands required of personnel so classified. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Mobile Communications America, Inc. is proud to be an Equal Opportunity workplace and is an Affirmative Action employer. We are committed to creating an inclusive environment that celebrates diversity. At MCA, we are “better together.”