What are the responsibilities and job description for the Inside Sales Representative position at Mobile Box?
Classification: Exempt
Bonus Eligible: Yes
Job Summary
Inside Sales Representative introduces and sells our products and services to new and established customers primarily by making outbound phone calls but also by taking inbound branch calls. The inside sales representative is a true multi‐tasker who works with customers while making outbound calls, taking inbound branch calls, and providing both sales support and customer service to internal and external customers. They work cooperatively with the other members of the team to ensure orders are placed correctly and the customer gets exactly what they need. This position requires a customer service attitude for both internal and external customers.
Responsibilities include, but are not limited to:
Make daily outbound sales calls.- A drive for prospecting and commitment to selling based on value.
- Assist Business Development Manager/ Outside Sales Representatives as needed.
- Answer inbound branch calls, assisting and taking ownership of all customer needs.
- Respond to customer calls timely.
- Track and follow up on existing quotes.
- Assist with project execution tasks such as answering questions about administration, delivery, or invoicing.
- Maintain all customer data in the CRM Database and use the information contained therein as the sole source for customer interactions.
- Stay within prescribed budgetary cost requirements as delineated by senior leadership.
- Handles customers’ inquiries/requests timely.
- Communicates frequently with the customer.
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Maintains a safe work environment.
- Performs job functions safely at all times.
- Participates in all safety meetings.
- Communicate all concerns or violations to the appropriate manager(s) immediately.
- Uses the proper Personal Protective Equipment when performing work duties. Employee wears the proper shoes, glasses, gloves, ear protection, etc. Employee is properly attired to perform their job safely (no loose‐fitting clothes, unsafe jewelry, etc.).
- Disposes of waste properly.
- Abides by all local, state, and Federal laws; reads, understands, and agrees to follow the policies outlined in the Company Safety Manual and Company Handbook.
- Demonstrates behaviors aligned with the Company’s Core Values at all times.
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Continuous Improvement
- Assists in driving a continuous improvement strategy within the business to result in ongoing incremental gains in quality and efficiency.
- Performs other related duties as assigned.
Job Requirements
- Highly motivated sales professional who can operate within the guidelines assigned.
- High energy with a customer service attitude is a must.
- Exceptional communication, presentation, and persuasion skills and a positive professional attitude.
- Proficient level of computer skills including MS Word, PowerPoint, Excel, and Outlook.
- Ability to manage various tasks simultaneously.
- Excellent time management skills.
- Able to work in a fast‐paced, entrepreneurial environment.
- Exceptional verbal and written communication skills.
- Possess decision‐making, problem‐resolution, and creative thinking skills.
- Able to multi‐task activities with shifting priorities.