Digital Sales Representative

Digital Sales Representative

Classification: Exempt

Bonus Eligible: Yes

The Digital Sales Representative is responsible for converting inbound digital leads into customers by delivering a fast, seamless, and consultative buying experience. This role serves as the first point of contact for customers who engage with Mobile Box through our website and other digital channels. Success in this role is driven by rapid response times, consistent follow-up, strong product knowledge, and the ability to guide customers through the sales process while delivering an exceptional customer experience.

The Digital Sales Representative manages the entire customer journey—from initial inquiry through quote, order placement, and ongoing communication—while maintaining accurate customer data in the CRM. This individual thrives in a fast-paced environment, is highly organized, self-motivated, and passionate about helping customers find the right solution.

Responsibilities include, but are not limited to:

• Respond to all inbound web and digital inquiries with urgency to maximize lead conversion.

• Qualify customer needs and recommend the best rental solutions based on project requirements.

• Prepare quotes, follow up consistently, and convert opportunities into completed orders.

• Manage a high volume of inbound digital leads while maintaining exceptional response times and customer satisfaction.

• Own the customer journey from initial inquiry through order completion, ensuring a seamless experience at every touchpoint.

• Maintain proactive communication with customers regarding pricing, availability, delivery, and order status.

• Identify opportunities to upsell or cross-sell products and services when appropriate.

• Monitor open opportunities and execute consistent follow-up to maximize conversion rates.

• Collaborate with Operations, Dispatch, and Business Development Managers to ensure exceptional execution and customer satisfaction.

• Maintain accurate and complete customer information, activities, and opportunities within the CRM.

• Follow established sales processes, response standards, and CRM best practices.

• Stay informed on company products, pricing, promotions, and industry trends.

• Demonstrate behaviors aligned with the Company's Core Values at all times.

Safety & Compliance

• Maintains a safe work environment.

• Performs job functions safely at all times.

• Participates in required safety meetings.

• Communicates safety concerns or violations immediately.

• Uses appropriate Personal Protective Equipment when required.

• Complies with all Company safety policies, handbook guidelines, and applicable local, state, and federal regulations.

Continuous Improvement

• Continuously seeks opportunities to improve the customer experience, lead response process, and sales effectiveness.

• Provides feedback and recommendations that improve digital lead conversion and operational efficiency.

• Performs other duties as assigned.

Success Metrics

Performance in this role will be measured through key sales and customer experience metrics, including:

• Speed-to-lead and average response time for inbound web inquiries.

• Lead-to-opportunity conversion rate.

• Opportunity-to-order conversion rate.

• Monthly sales revenue and gross profit generated from digital leads.

• Quote follow-up activity and pipeline management.

• Customer satisfaction and responsiveness.

• CRM accuracy, documentation, and activity compliance.

• Achievement of monthly sales goals and key performance indicators (KPIs).

• Consistent execution of follow-up cadence and customer communication standards.

Job Requirements

• Highly motivated sales professional with a passion for delivering exceptional customer experiences.

• Proven ability to convert inbound opportunities into sales through consultative selling.

• Strong customer service mindset with a high sense of urgency.

• Excellent verbal and written communication skills.

• Strong organizational, prioritization, and time management skills.

• Ability to manage multiple customer conversations and priorities simultaneously.

• Experience using CRM systems to manage leads, opportunities, and customer interactions.

• Proficient in Microsoft Office (Word, Excel, Outlook, and PowerPoint).

• Strong problem-solving, decision-making, and critical thinking skills.

• Ability to thrive in a fast-paced, performance-driven environment.

• Self-motivated with the ability to work independently while collaborating effectively across departments.

• Experience with digital lead management, inbound sales, inside sales, or customer success preferred.

• Bachelor's degree or equivalent sales experience preferred.