What are the responsibilities and job description for the JFK - PM Customer Service Supervisor position at Mobile Air Transport?
Shift: Second (5PM - close)
What you’ll do on a typical day:
- Answering Customer Service and Operations calls as they come in and responding to their questions and concerns in a timely manner.
- Entering POD’s into Crown system for quick viewing by our customers.
- Tracking shipments for our customers and responding to their questions in an efficient and professional manner.
- Verifying alerts for any accessorial charges that need authorization, filling out and faxing in appropriate forms and following up with freight forwarder.
- Entering inbound alerts and pickup requests that are faxed to the operations inbound fax machine and received via eMail.
- Quoting rates.
- Entering all pickups in Mobile Air system and dispatching pickup to correct pickup station.
- Matching of delivered shipments to correct in bound manifest.
- Data entry of Mobile and Central pro. As well as cutting Pro’s for all.
- General customer service functions, (track and trace, provide pod’s, rate quote etc.)
- Entry of late arriving paperwork into Crown system.
- Break down of paperwork for line haul operation (out-bound)
- Entries of line haul manifests
- Perform other related duties as assigned
What you need to succeed at Mobile Air Transport:
- High School diploma or Certificate of High School Equivalency
- 1 year of related experience with air freight or in a general freight transportation environment
- Knowledge of DOT, FMCSR, TSA, OSHA and HAZMAT regulations
- Knowledge of the Less-than-Truckload (LTL) industry
- Knowledge of Microsoft Word and Excel
- Solid geographic knowledge of service areas
It’d be great if you also have:
- Associate’s degree in Transportation or Logistics
- LTL industry experience
- Positive attitude with the ability to multitask and motivate your team
- Exceptional leadership, communication and administrative skills
Who we are:
Mobile Air Transport, Inc. provides expedited freight services and offers a regional distribution network for the forwarder, airline, and industrial community of the Northeast.
We are an LTL carrier offering air freight pickup, delivery, and line haul, LTL interstate and intrastate general commodity surface transportation, overnight direct airport-to-airport and door-to-door service, residential white glove delivery, warehousing, and distribution service, LCL ocean transportation, U.S. Customs bonded service and expedited delivery service, asset recovery, medical equipment delivery, packaging and crating, last-mile delivery and retail service.
Pay, benefits and more.
We’re eager to attract the best, so we offer competitive compensation and a generous benefits package including health insurance (medical, dental and vision), Paid Time Off (PTO), 401(k) with a company match, life insurance, disability, AFLAC group coverage.
Be part of something big.
We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.