Specialist, Financial Aid (Level 1)

The primary responsibilities of this position include advising students and families with financial aid options and processing federal, state and institutional financial aid applications in accordance with federal, state and college regulations. The position is student-oriented, requiring some overtime at the beginning and ending of enrollment periods. This is a full-time, FLSA non-exempt position with all benefits including membership in the Public Education Employee Retirement System of Missouri (PEERS).

All candidates must submit a completed online application at our website: https://www.macc.edu/jobs/

A cover letter, resume/curriculum vitae, transcripts, and any other relevant documents should be uploaded with the application. Review of applications will begin immediately. Qualified candidates must have a Bachelor’s Degree or commensurate experience. The preferred candidate will possess knowledge of federal and state student financial aid programs (however training will be provided). This position requires excellent verbal, written, and interpersonal communication skills, organizational skills, problem-solving skills, and critical thinking skills. Additionally, the ideal candidate must be detail-oriented, have the ability to multi-task and work under pressure, maintain confidentiality, maintain accurate and complete records, and meet deadlines, complete projects accurately and on a timely basis, present a professional image in all telephone and personal contacts, and must have computer skills.

Some travel to MACC’s off-campus locations is required as well as attending periodic training conferences.

• Advise and assist students with financial aid applications and other issues and concerns as they arise. Financial aid programs include, but are not limited to: Federal Pell Grant, Federal Student Loans, Missouri A Scholarship, Access Missouri Grant, MACC scholarships, etc.
• Coordinate and award financial aid programs to eligible recipients by applying knowledge of federal regulations, institutional policies and procedures, and professional judgement.
• Review financial aid applications, inform students of missing information (i.e. academic transcripts, tax documents, etc); correspond with students if they are not eligible for financial aid programs and assist them to resolve issues, when possible; review enrollment and degree audits to determine course eligibility for financial aid programs.
• Collect, inspect, and process documentation required for “Verification” of a student’s financial aid application (FAFSA) in accordance with federal regulations and IRS publications.
• Calculate financial aid program eligibility and enter awards into various computer systems.
• Conduct college planning/financial aid informational presentations to special groups, when needed.
• Refer students to proper personnel for special services.
• Collaborate with academic advisors and other Student Affairs staff concerning admissions, student enrollment, and other various services, as needed.
• Collaborate with LARC staff to promote tutoring services.
• Discuss tuition rates, payment deadlines, payment plan options, late registration fee, and refund policy.
• Discuss withdraw procedures and consequences to various aid programs, Satisfactory Academic Progress guidelines, and Return of Title IV aid policy.
• Assist instructors with class presentations involving financial aid and financial literacy topics.
• Assist in the management of due dates for various federal and state reports, surveys, etc.
• Computer data entry and other related duties as assigned.
• Perform other duties as assigned.