Trade CRM Specialist

Are you ready for a world of possibilities?

You embark on a career journey with the leaders of luxury wines, champagnes, and spirits, within the prestigious LVMH Group. From nature to communities, you’ll craft unforgettable experiences that drive the collective success of our 26 Maisons – each one with a unique heritage and set within the most remarkable terroirs the world has to offer. You enter a world of possibility where career development opportunities across our Maisons, our 5 global regions, and the entire LVMH Group, are unmatched. You join a passionate community of talents that spans four generations and combines a wealth of roles and skillsets from the roots of the vine to the glass and everything in between. You discover our essential relationship with our terroirs, and how we nurture and preserve the soils which are the source of our singular products. Our global Living Soils Living Together program has four key commitments for 2030: regenerating soils, mitigating our climate impact, engaging society, and empowering our people. You will share in our passion for hosting, for art-de-vivre as well as our pride in creating products that celebrate life’s most memorable milestones, while always experienced through measured, responsible tasting.

Moët Hennessy is proud to promote a diverse, equitable and inclusive working environment for all. As an employer, Moët Hennessy offers unique journeys throughout its global ecosystem, opportunities to develop new skills and grow professionally. If you want to inspire and be inspired, to craft experiences and experience the best in craftsmanship, this is where you’ll flourish.

The Trade CRM Specialist is a change enablement role that combines strategic, analytical, and operational responsibilities, with a strong focus on user support, training, and adoption of MHUSA’s Trade CRM ecosystem, known internally as ASPIRE, which combines Salesforce for customer relationship management and sales execution with Power BI for reporting, analytics, and data visualization. The role helps Commercial teams effectively leverage these platforms to streamline day-to-day activities, improve customer engagement, and drive more informed, data-driven decision-making.

Working cross-functionally with internal stakeholders, the Trade CRM Specialist serves as a key resource for end users, providing ongoing training, troubleshooting, and guidance to maximize platform adoption and business value. The role also supports the development of actionable dashboards, reporting capabilities, and analytics aligned with MHUSA’s commercial priorities, while promoting best practices and continuous improvement across the organization.

Office/Location: Hybrid 3x a week based out of NYC Office

Compensation: $67,000-$80,000/ Annually Bonus

Role and Responsibilities

1. User Training, Support & Adoption

Serve as a primary resource for day-to-day user support across ASPIRE, Power BI, and related reporting tools. Lead new-user onboarding, deliver ongoing training, troubleshoot functional issues, and develop practical learning materials, including presentations, videos, and quick-reference guides. Support platform rollouts and adoption initiatives, helping users confidently navigate systems, access reports, and incorporate these tools into their daily workflows.

2.Platform Optimization & Continuous Improvement

Gather and document business requirements and relevant information to effectively triage, troubleshoot, and resolve system issues in collaboration with technical teams. Coordinate testing, validation, and implementation of bug fixes and enhancements, while maintaining clear and timely communication with impacted users and departments throughout the resolution process. Ensure issues are tracked through completion. Identify opportunities to improve platform functionality, streamline workflows, and enhance the user experience.

3.Performance Analytics & Reporting

Develop, maintain, and enhance Power BI dashboards, Salesforce reports, and analytical tools that provide actionable insights into Commercial performance. Monitor key performance indicators, evaluate sales execution and activation effectiveness, and conduct trend and root cause analyses to identify performance gaps and opportunities for improvement. Ensure reporting aligns with business priorities and supports informed decision-making across the organization.

4.Data Stewardship & Quality Assurance

Support data accuracy, consistency, and reliability across Salesforce and Power BI. Investigate data discrepancies, identify underlying issues, and coordinate with Data and IT teams on resolution. Promote data quality standards and best practices to ensure reliable reporting and maintain confidence in the underlying information.

5.Data Analytics Best Practices

Promote a data-driven culture by sharing analytical best practices, collaborating with other analysts/specialists, and helping stakeholders build their understanding of available tools and insights. Contribute to MHUSA's broader analytics community and support the adoption of consistent reporting methodologies and performance measurement standards across teams.

Education:
Bachelor’s degree in Business Administration, Information Systems, Data Analytics, Computer Science, or a related field, or equivalent relevant professional experience.
Additional certifications or training in Salesforce, Microsoft Power BI, or data analytics are a plus.
Professional Experience:
2 years of professional experience in sales, marketing, business analytics, or a related field. Experience in the wine and spirits industry is a plus.
Practical/Technical Knowledge:

Hands-on experience working with Salesforce CRM, including user support, reporting, and platform functionality.
Strong proficiency in Microsoft Office tools, including Power BI.
Curiosity, humility, and a commitment to continuous learning and improvement.
Strong commercial awareness and business acumen.
Clarity and precision in verbal and written communication.
Experience in project and stakeholder management.
Ability to adapt and thrive in a fast-paced, evolving environment.

Health and Wellness: medical, dental, vision, mental health support resources, fertility and family building programs. Financial Benefits: competitive salary, retirement savings plan (e.g., 401(k) with company match), financial coaching, legal resources, commuter benefits, pet, renter, home and auto group rates, life insurance and disability coverage. Work-Life Balance: hybrid work schedule, generous paid time off (PTO) policy, including vacation, sick leave, personal and wellness days and paid parental leave. Professional Development: opportunities for training and continuing education, tuition reimbursement. Employee Perks: Plum Benefits and Perkspot.

External applicants must be currently authorized to work in the United States on a full-time basis.

Moët Hennessy USA, Inc. is an equal opportunity/affirmative action employer. Moët Hennessy USA, Inc. considers candidates without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.

#LI-HYBRID

Health and Wellness: medical, dental, vision, mental health support resources, fertility and family building programs. Financial Benefits: competitive salary, retirement savings plan (e.g., 401(k) with company match), financial coaching, legal resources, commuter benefits, pet, renter, home and auto group rates, life insurance and disability coverage. Work-Life Balance: hybrid work schedule, generous paid time off (PTO) policy, including vacation, sick leave, personal and wellness days and paid parental leave. Professional Development: opportunities for training and continuing education, tuition reimbursement. Employee Perks: Plum Benefits and Perkspot.

External applicants must be currently authorized to work in the United States on a full-time basis.

Moët Hennessy USA, Inc. is an equal opportunity/affirmative action employer. Moët Hennessy USA, Inc. considers candidates without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.

#LI-HYBRID

Salary : $67,000 - $80,000