What are the responsibilities and job description for the Customer Service Representative position at MNZING NORTH AMERICA?
Job Summary
We are seeking a highly organized and detail-oriented Customer Service Representative to process customer orders, manage communications, and resolve issues in a timely manner.
This role requires excellent verbal and written communication skills, with the ability to multitask and prioritize tasks effectively. The successful candidate will have a strong desire to provide quality service and achieve customer satisfaction, working collaboratively as part of a team environment.
Key Responsibilities
* Process all aspects of customer orders, including initiating and coordinating email communications between customers and internal departments.
* Handle customer returns and complaints, responding promptly and accurately to ensure customer satisfaction.
* Maintain and update customer requirements and account information in database/operating systems, utilizing proficiency in Microsoft Excel and experience with SAP software.
* Respond to customer and sales force inquiries via phone and email, providing professional and courteous service.
Requirements and Qualifications
* Minimum three years' experience in a Customer Service role, dealing directly with customers and internal departments via phone and email.
* Experience with overseas shipping and working with freight forwarders is preferred but not required.
* Strong attention to detail, with the ability to multitask, prioritize, and respond to high-volume incoming orders and inquiries.
* Excellent verbal and written communication skills, with the ability to effectively interact with customers and co-workers.
* Professional, team-oriented attitude, with a strong desire to provide quality service and achieve customer satisfaction.
* Proficiency in Microsoft Excel and experience with SAP software.
Work Environment
* Office environment, requiring the ability to sit for long periods and use a computer daily to complete job functions.
We are seeking a highly organized and detail-oriented Customer Service Representative to process customer orders, manage communications, and resolve issues in a timely manner.
This role requires excellent verbal and written communication skills, with the ability to multitask and prioritize tasks effectively. The successful candidate will have a strong desire to provide quality service and achieve customer satisfaction, working collaboratively as part of a team environment.
Key Responsibilities
* Process all aspects of customer orders, including initiating and coordinating email communications between customers and internal departments.
* Handle customer returns and complaints, responding promptly and accurately to ensure customer satisfaction.
* Maintain and update customer requirements and account information in database/operating systems, utilizing proficiency in Microsoft Excel and experience with SAP software.
* Respond to customer and sales force inquiries via phone and email, providing professional and courteous service.
Requirements and Qualifications
* Minimum three years' experience in a Customer Service role, dealing directly with customers and internal departments via phone and email.
* Experience with overseas shipping and working with freight forwarders is preferred but not required.
* Strong attention to detail, with the ability to multitask, prioritize, and respond to high-volume incoming orders and inquiries.
* Excellent verbal and written communication skills, with the ability to effectively interact with customers and co-workers.
* Professional, team-oriented attitude, with a strong desire to provide quality service and achieve customer satisfaction.
* Proficiency in Microsoft Excel and experience with SAP software.
Work Environment
* Office environment, requiring the ability to sit for long periods and use a computer daily to complete job functions.
