What are the responsibilities and job description for the Sr. Manager, Customer Growth position at MNTN?
At MNTN, we put our people first, full stop. This allows our company culture to be defined by our team members and their shared values, like trust, ambition, quality, radical honesty, and compassionate leadership. It's why we all really love working for the Hardest Working Software in Television™ (and also why we were named one of Ad Age's Best Places To Work in 2024.)
We pride ourselves on bringing unrivaled performance and simplicity to Connected TV advertising. Our self-serve technology makes running TV ads as easy as search and social, helping brands drive measurable conversions, revenue, site visits, and more. It's what led MNTN to being named one of Fast Company's Most Innovative Companies in 2023. You can learn more about us and everything we do by visiting https://mountain.com/.
We're committed to innovation that empowers, not replaces. At MNTN, AI is a tool for growth, enhancing efficiency while keeping a people-first approach. Our goal is to streamline workflows and drive new solutions—without compromising the human element that makes our company great.
So if wanting to do more, own more, and make a bigger impact comes naturally to you, then you may be the person we're looking for to join us in our next stage of growth.
The Senior Manager of Customer Growth is a critical leadership role responsible for managing a team of Account Directors and/ or Account Managers. You will drive performance through coaching, pipeline oversight, and process rigor while ensuring customers remain satisfied, retained, and growing on MNTN's platform.
This role requires a proven leader with a track record of managing sellers, mitigating customer risk, and building scalable processes that improve operational efficiency.
What You'll Do:
Our recruiters will always reach out using an email address ending with @mountain.com OR @mntn.com. If you're contacted by someone without that address and they mention a Reference Code (which we never use), then that ain't us folks. Tell those trolls to take a hike–you're waiting to climb a MNTN.
MNTN provides advertising software for brands to reach their audience across Connected TV, web, and mobile. MNTN Performance TV has redefined what it means to advertise on television, transforming Connected TV into a direct-response, performance marketing channel. Our web retargeting has been leveraged by thousands of top brands for over a decade, driving billions of dollars in revenue.
Our solutions give advertisers total transparency and complete control over their campaigns all with the fastest go-live in the industry. As a result, thousands of top brands have partnered with MNTN, including Tarte, Decked, and National University.
We pride ourselves on bringing unrivaled performance and simplicity to Connected TV advertising. Our self-serve technology makes running TV ads as easy as search and social, helping brands drive measurable conversions, revenue, site visits, and more. It's what led MNTN to being named one of Fast Company's Most Innovative Companies in 2023. You can learn more about us and everything we do by visiting https://mountain.com/.
We're committed to innovation that empowers, not replaces. At MNTN, AI is a tool for growth, enhancing efficiency while keeping a people-first approach. Our goal is to streamline workflows and drive new solutions—without compromising the human element that makes our company great.
So if wanting to do more, own more, and make a bigger impact comes naturally to you, then you may be the person we're looking for to join us in our next stage of growth.
The Senior Manager of Customer Growth is a critical leadership role responsible for managing a team of Account Directors and/ or Account Managers. You will drive performance through coaching, pipeline oversight, and process rigor while ensuring customers remain satisfied, retained, and growing on MNTN's platform.
This role requires a proven leader with a track record of managing sellers, mitigating customer risk, and building scalable processes that improve operational efficiency.
What You'll Do:
- Manage and coach a team of Account Directors and Account Managers, supporting their performance and growth.
- Foster a culture of accountability, collaboration, and customer impact.
- Maintain accurate pipeline data and forecasting to ensure predictable revenue outcomes.
- Work with Sales and leadership to define and hit quarterly revenue goals.
- Drive strategies that support account expansion and renewals.
- Act as the escalation point for at-risk customers and lead efforts to recover and retain them.
- Spot patterns in churn or paused accounts and implement proactive solutions to reduce risk.
- Build and refine processes for account planning, reviews, forecasting, and lifecycle management.
- Collaborate across teams—Sales, Marketing, Product Support, and Platform Experience—to streamline workflows and improve handoffs.
- Identify and implement operational improvements that increase team efficiency and scalability.
- 7 years in customer success, account management, or sales leadership roles, ideally in AdTech, SaaS, or CTV.
- Proven experience managing a revenue-focused team, including both strategic sellers and support staff.
- Demonstrated ability to support growth of enterprise revenue portfolios exceeding $50M annually.
- Demonstrated success in pipeline management, forecasting, and driving retention/expansion outcomes.
- Strong problem-solving and operational mindset — with a track record of process improvements.
- Proven ability to communicate with and influence senior stakeholders — internally and externally.
- 100% remote within the US
- Flexible vacation policy
- Annual vacation allowance for travel related expenses
- Three-day weekend every month of the year
- Competitive compensation
- 100% healthcare coverage
- 401k plan
- Flexible Spending Account (FSA) for dependent, medical, and dental care
- Access to coaching, therapy, and professional development
Our recruiters will always reach out using an email address ending with @mountain.com OR @mntn.com. If you're contacted by someone without that address and they mention a Reference Code (which we never use), then that ain't us folks. Tell those trolls to take a hike–you're waiting to climb a MNTN.
MNTN provides advertising software for brands to reach their audience across Connected TV, web, and mobile. MNTN Performance TV has redefined what it means to advertise on television, transforming Connected TV into a direct-response, performance marketing channel. Our web retargeting has been leveraged by thousands of top brands for over a decade, driving billions of dollars in revenue.
Our solutions give advertisers total transparency and complete control over their campaigns all with the fastest go-live in the industry. As a result, thousands of top brands have partnered with MNTN, including Tarte, Decked, and National University.
Salary : $50