What are the responsibilities and job description for the Account Manager position at MNTN?
At MNTN, we put our people first, full stop. This allows our company culture to be defined by our team members and their shared values, like trust, ambition, quality, radical honesty, and compassionate leadership. It's why we all really love working for the Hardest Working Software in Television™ (and also why we were named one of Ad Age's Best Places To Work in 2024.)
We pride ourselves on bringing unrivaled performance and simplicity to Connected TV advertising. Our self-serve technology makes running TV ads as easy as search and social, helping brands drive measurable conversions, revenue, site visits, and more. It's what led MNTN to being named one of Fast Company's Most Innovative Companies in 2023. You can learn more about us and everything we do by visiting https://mountain.com/.
We're committed to innovation that empowers, not replaces. At MNTN, AI is a tool for growth, enhancing efficiency while keeping a people-first approach. Our goal is to streamline workflows and drive new solutions—without compromising the human element that makes our company great.
So if wanting to do more, own more, and make a bigger impact comes naturally to you, then you may be the person we're looking for to join us in our next stage of growth.
As an Account Manager on the Customer Growth team, you will play a critical role in supporting MNTN's top-tier customers and Account Directors. You'll manage day-to-day account needs, respond to reactive requests, and ensure seamless execution across ~100 accounts shared with your counterpart. This role is designed to maximize customer satisfaction, reinforce performance insights, and create space for Account Directors to focus on long-term strategic growth.
What You'll Do:
Our recruiters will always reach out using an email address ending with @mountain.com OR @mntn.com. If you're contacted by someone without that address and they mention a Reference Code (which we never use), then that ain't us folks. Tell those trolls to take a hike–you're waiting to climb a MNTN.
MNTN provides advertising software for brands to reach their audience across Connected TV, web, and mobile. MNTN Performance TV has redefined what it means to advertise on television, transforming Connected TV into a direct-response, performance marketing channel. Our web retargeting has been leveraged by thousands of top brands for over a decade, driving billions of dollars in revenue.
Our solutions give advertisers total transparency and complete control over their campaigns all with the fastest go-live in the industry. As a result, thousands of top brands have partnered with MNTN, including Tarte, Decked, and National University.
We pride ourselves on bringing unrivaled performance and simplicity to Connected TV advertising. Our self-serve technology makes running TV ads as easy as search and social, helping brands drive measurable conversions, revenue, site visits, and more. It's what led MNTN to being named one of Fast Company's Most Innovative Companies in 2023. You can learn more about us and everything we do by visiting https://mountain.com/.
We're committed to innovation that empowers, not replaces. At MNTN, AI is a tool for growth, enhancing efficiency while keeping a people-first approach. Our goal is to streamline workflows and drive new solutions—without compromising the human element that makes our company great.
So if wanting to do more, own more, and make a bigger impact comes naturally to you, then you may be the person we're looking for to join us in our next stage of growth.
As an Account Manager on the Customer Growth team, you will play a critical role in supporting MNTN's top-tier customers and Account Directors. You'll manage day-to-day account needs, respond to reactive requests, and ensure seamless execution across ~100 accounts shared with your counterpart. This role is designed to maximize customer satisfaction, reinforce performance insights, and create space for Account Directors to focus on long-term strategic growth.
What You'll Do:
- Manage customer requests such as campaign adjustments, reporting needs, billing updates, and troubleshooting.
- Partner with Account Directors to execute all customer deliverables accurately and on schedule.
- Monitor campaign performance and surface insights, trends, and opportunities that demonstrate value. Prepare reporting, summaries, and performance narratives for customer meetings and business reviews.
- Build strong day-to-day relationships with customer stakeholders through proactive communication and reliable follow-through.
- Guide customers on best practices within the MNTN platform, helping them adopt features and maximize results.
- Identify early signs of account risk and escalate or support recovery as needed.
- Maintain accurate customer records and updates in Salesforce to ensure clean, organized account management.
- 3–5 years in account management, customer success, or operations in AdTech, SaaS, or marketing services.
- Strong analytical mindset with experience interpreting performance data and building insights.
- Organized and detail-oriented, able to manage multiple priorities in a fast-paced environment.
- A customer-first approach — balancing responsiveness with proactive problem-solving.
- Excellent written and verbal communication skills, with ability to simplify complex data for customers.
- 100% remote within the US
- Flexible vacation policy
- Annual vacation allowance for travel related expenses
- Three-day weekend every month of the year
- Competitive compensation
- 100% healthcare coverage
- 401k plan
- Flexible Spending Account (FSA) for dependent, medical, and dental care
- Access to coaching, therapy, and professional development
Our recruiters will always reach out using an email address ending with @mountain.com OR @mntn.com. If you're contacted by someone without that address and they mention a Reference Code (which we never use), then that ain't us folks. Tell those trolls to take a hike–you're waiting to climb a MNTN.
MNTN provides advertising software for brands to reach their audience across Connected TV, web, and mobile. MNTN Performance TV has redefined what it means to advertise on television, transforming Connected TV into a direct-response, performance marketing channel. Our web retargeting has been leveraged by thousands of top brands for over a decade, driving billions of dollars in revenue.
Our solutions give advertisers total transparency and complete control over their campaigns all with the fastest go-live in the industry. As a result, thousands of top brands have partnered with MNTN, including Tarte, Decked, and National University.