What are the responsibilities and job description for the Guest Services Manager - MMTH Clubhouse position at MMTH Clubhouse?
GUEST SERVICES MANAGER - MMTH Clubhouse
Sports Facilities Management, LLC
LOCATION: Wichita, KS
DEPARTMENT: GUEST SERVICES
REPORTS TO: GENERAL MANAGER
STATUS: FULL-TIME (EXEMPT)
ABOUT THE COMPANY:
MMTH Clubhouse is a next-level "competitive social" destination redefining how people play, dine, and connect-a "no spectators, no sidelines" environment where competition breeds camaraderie. We offer an elevated social sports experience with world‑class food and beverage and a unique lineup of games, including Pure Putt, pickleball, Big Hoops, Flight Deck, Lite Linx, and Battle Bats.
Driven by the belief that elite isn't exclusive, competition cultivates community, and everyone plays, MMTH Fieldhouse is a vibrant, inclusive place to work across sport, leisure, events, F&B, and guest service.
MMTH Clubhouse is proudly managed by Sports Facilities Management, LLC, part of The Sports Facilities Companies (SFC), the nation's leader in sports, recreation, wellness, and event facility management and development. SFC is nationally recognized by USA Today as a Top Workplace and is known for its entrepreneurial, team‑oriented culture focused on collaboration, accountability, excellence, and service.
POSITION SUMMARY:
The Guest Services Manager is expected to provide world-class customer service to all visitors and always displays a vast amount of knowledge of the facility's programs and offerings. In addition, this position will build and maintain a lead database, support daily operations, and serve as an office administrator with a variety of clerical activities.
PRIMARY RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:
- Act as a liaison between the venue and the guests
- Provide superior customer service
- Assist with new Team Member orientation, particularly the Guest 1st Service model expectations
- Assist with departmental training standard compliance, in collaboration with the management team
- Support hiring process by identifying viable candidates and assisting with onboarding procedures
- Create and effectively coordinate weekly Guest Services schedule
- Be knowledgeable about prices, programming, and the daily venue schedule
- Maintain confidentiality and discretion with guest and team member information
- Professionally resolve guest concerns and complaints and/or direct to the appropriate Manager
- Maintain a clean space and perform regular walk-throughs (indoor/outdoor) to ensure venue cleanliness
- Know and enforce the venue policies and procedures
- Service as MOD & attend weekly leadership meetings
- Complete special projects, daily assignments, and other duties as directed by management
MINIMUM QUALIFICATIONS:
- Must be at least 18 years of age
- Flexible work schedule nights, weekends, holidays
- Excellent communication skills, both verbal and written
- Ability to maintain focus in a high-volume, fast-paced environment
- Must have excellent guest service skills, detail-oriented and have outstanding organizational skills
- Ability to multi-task, prioritize, and remain calm and focused in difficult and stressful situations
- Must be respectful and work well with others
- Commitment to the safety and well-being of others
WORKING CONDITIONS AND PHYSICAL DEMANDS:
- Must be able to lift 50 pounds waist high
- May be required to sit or stand for extended periods of time, whether indoors or outdoors, and squat, stoop or bend
- Will be required to operate a computer
- Facility has intermittent noise