What are the responsibilities and job description for the Operational Communications Coordinator - Cleveland position at MMT Ambulance?
Operational Communications Coordinator | Cleveland
Are you passionate about making a meaningful impact in the field of Emergency Medical Services (EMS)? Join MMT Ambulance and make a Difference in Your Community! We are growing fast and need compassionate EMS professionals to join our team. Enjoy competitive pay, flexible schedules, great benefits, free continuing education and more. Make a difference with us!
As the Operational Communications Coordinator you will be in a communications / dispatcher role, focused on coordination with the dispatch teams. The primary purpose of this position is to monitor transports to ensure operational business needs are met, properly assigned, tracked, and completed. With a goal of no trips missed, duplicated, or mishandled. You will also serve as the primary point of contact for Field Operations on escalations related to dispatch and trip handling.
Essential Duties and Responsibilities:
- Coordinate directly with dispatchers in markets to ensure trips near or crossing the market boundary are assigned to the correct team and handled without error.
- Monitor trip assignments to catch and correct missed trips, duplicate assignments, or miscommunication.
- Serve as the primary point of contact for Field Operations on escalations involving dispatch errors, coverage issues, or trip-handling concerns.
- Answer incoming calls and enter, verify, and prioritize transport and IFT requests as needed.
- Dispatch ambulances and crews using internal systems.
- Track unit status, location, and availability in real time across markets.
- Communicate clearly with field crews, facilities, and leadership via phone and dispatch software regarding assignments and delays.
- Document dispatch and coordination activity accurately for operational and compliance recordkeeping.
- Flag recurring boundary or hand-off issues between markets to leadership.
- Perform other duties as assigned
Physical Demands:
- Must be able to sit for long periods of time
- Must be able to hear well
- Must be able to speak, write, and understand English fluently
Qualifications:
- Minimum of active EMT certification required.
- Prior experience in EMS dispatch, call-taking, or communications preferred; candidates will be trained on systems and procedures.
- Strong verbal and written communication skills; comfortable coordinating across teams under time pressure.
- Demonstrated ability to multitask and make sound decisions in a fast-paced, time-sensitive environment.
- Working knowledge of market area geography.
- Ability to work flexible shifts, including evenings, weekends, and holidays.
- Highly organized, detail-oriented, and able to manage multiple priorities simultaneously
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. At any time with or without notice, duties, responsibilities and activities may evolve.
What We Offer:
We offer a comprehensive benefits package to support your health, well-being, and financial future. Benefit offerings vary based on hours worked.
- Health Insurance: Medical, Dental, Vision, Health savings account, and Flexible spending account
- Retirement Plans: 401K and Roth 401K, with a company match
- Paid Time Off
- Employer Paid: Basic Life Insurance and Long-Term Disability
- Supplemental Plans: Short-Term Disability, Life, Critical Illness, Accident Insurance
- Professional Development: Free access to CAPCE-accredited training through our Learning Management System powered by FlightBridge, along with recertification courses for American Heart and American Red Cross, as well as Tuition Reimbursement and Continuous Education
Who We Are:
For over 35 years, MMT has been at the forefront of innovation, continuously expanding to support our team members and provide efficient, reliable interfacility ambulance patient transportation for our healthcare partners. Our growth is fueled by our experienced, empowered, and dedicated workforce, delivering exceptional care to patients.
MMT employs AI-powered technology and state-of-the-art dispatch centers to ensure on-time, efficient, and effective operations. With a growing fleet of 500 vehicles and a workforce of 3,200 providers, MMT is committed to delivering the best patient care 24/7/365.
If you're ready to contribute to our mission of delivering exceptional patient care, apply today to be a part of the MMT Ambulance team!
Statement of Equal Opportunity Employment:
It is the policy of MMT Ambulance to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender identify, sex, sexual orientation, national origin, age, physical or mental disability, genetic information, marital status, status as a veteran military service, or any other characteristic protected by applicable federal, state, or local civil rights laws.
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