What are the responsibilities and job description for the Service Manager, Swedish Hill Westlake position at MML Hospitality?
Description
At McGuire Moorman Lambert Hospitality (MML), we are on a mission to create the world’s chicest hotels and restaurants. Led by powerhouse restauranteurs Larry McGuire & Tom Moorman and visionary hotelier Liz Lambert, we believe in a seamless combination of food, service, and design. Through thoughtful storytelling, attention to detail, and extraordinary dining and retail experiences, MML continues to grow with intention. We currently own and operate Hotel Saint Vincent in New Orleans and have hotel projects in development in Aspen and Austin.
About Swedish Hill – Westlake
Swedish Hill – Westlake is a neighborhood café, bakery, and market designed to be part of our guests’ daily routines. Located in the heart of Westlake, the space offers a refined yet approachable experience featuring fresh pastries, prepared foods, coffee, wine, and retail goods. Swedish Hill blends efficient counter service with warm hospitality and a strong sense of community.
About the Role
Swedish Hill – Westlake is seeking a passionate and experienced Service Manager to help lead front-of-house operations and deliver an exceptional guest experience. This role is ideal for a hospitality-driven leader who thrives in a fast-paced, all-day service environment and is hands-on with both team leadership and guest engagement.
If you are detail-oriented, service-focused, and excited to help build culture in a growing neighborhood concept, we’d love to meet you.
Why You’ll Want to Work for MML
- Competitive Salary Bonus Potential
- Beverage & Hospitality Education Reimbursement
- Paid Time Off
- MML Property Discounts (Hotel, Restaurant, Retail)
- Fitness and Health Benefits
- Medical, Dental, Vision, Disability, Life, and Pet Insurance
- Retirement Benefits
- Parental Leave
- Advancement and Promotion Opportunities
- Community Service Opportunities
What You’ll Do
- Lead and support the front-of-house team to ensure warm, efficient, and consistent service.
- Uphold Swedish Hill’s hospitality standards across counter service, café, and retail operations.
- Oversee daily floor operations, staffing, scheduling, and guest flow.
- Actively engage with guests, resolve concerns, and foster strong neighborhood relationships.
- Train and mentor staff on service standards, product knowledge, and hospitality best practices.
- Collaborate closely with culinary and management teams to ensure seamless operations.
- Maintain POS systems, cash handling procedures, and inventory tracking.
- Monitor service performance and identify opportunities for improvement.
- Ensure compliance with all health, safety, and cleanliness standards.
- Develop, implement, and uphold SOPs to support consistent and efficient service.
What We’re Looking For
- Previous experience in a supervisory or managerial role within hospitality or food & beverage.
- Strong understanding of front-of-house operations in a high-volume or all-day service setting.
- Experience with inventory management, cost control, and sales analysis.
- Familiarity with health and safety regulations.
- Texas Alcoholic Beverage Commission (TABC) and Texas Food Manager Certification required.
- Proven leadership skills with the ability to motivate and inspire teams.
- Excellent communication and interpersonal skills.
- Strong organizational skills and attention to detail.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
Physical Requirements
- Ability to meet the physical demands of the role; reasonable accommodations available.
- Regular communication with guests and team members.
- Frequent standing, walking, bending, reaching, and light lifting.
- Ability to lift and move up to 50 pounds occasionally.
- Exposure to heat, steam, and cold in food service environments.
- Moderate noise levels typical of restaurant operations.
If an offer is accepted for this position, a comprehensive background check will be required, which may include verification of employment history, education credentials, and criminal records.
MML Hospitality is an equal-opportunity employer. We do not discriminate based on race, color, religion, national origin, gender, age, marital status, sexual orientation, disability, veteran status, or any other protected status. All hiring decisions are based on job-related qualifications.