Service Manager, Clark's Austin

Description

The Room

Clark’s Austin is the original neighborhood jewel that started it all, tucked away on historic West Sixth Street. A cozy, high-energy, boutique room featuring an iconic patio under the Texas live oaks. We are the town's go-to for pristine oysters on the half shell, ice-cold martinis, our legendary lobster roll, and champagne by the glass.

Why This Role

We are hiring a dedicated, long-tenure operator to step in as Service Manager. In our ecosystem, the Service Manager is a critical leader on the floor—driving front-of-house team excellence, elevating the guest experience, and taking active ownership of service standards. MML Hospitality, founded by Larry McGuire and Tom Moorman in 2006, now operates 30 concepts across Austin, Houston, Aspen, Montecito, Malibu, Dallas, and Menlo Park. This is your chance to run an Austin institution.

What You’ll Own

• The Floor & Hospitality: Lead and manage the front-of-house team to promote ultimate professionalism and teamwork. Walk the room constantly, own the pre-shift, and deeply connect with our deep roster of Austin regulars.
• The Operations: Oversee table reservations, seating arrangements, and guest flow to optimize capacity and minimize wait times. Manage inventory, labor controls, and POS systems administration.
• The Team: Train, mentor, and coach staff on elite service techniques, product knowledge (from oyster varietals to wine pairings), and authentic customer engagement.
• The Collaboration: Partner closely with the General Manager and the kitchen team to ensure seamless communication and coordination between front-of-house and back-of-house operations.

Who You Are

• Experienced Leader: Progressive experience in a supervisory or managerial role within an upscale, fast-paced restaurant environment (oyster bar, premium bistro, or high-volume neighborhood hotspot).
• Texas Certified: Fully certified in Texas Alcoholic Beverage Commission (TABC) compliance and Texas Food Management. Proficient in managing inventory and analyzing daily sales data.
• Builder & Mentor: You take pride in training your team and can point to hospitality professionals you have successfully coached or promoted.
• Flawless Communicator: Excellent interpersonal skills to gracefully handle guest inquiries, feedback, and complaints, while keeping the team aligned through killer pre-shifts and clear directives.
• Adaptable: Strong attention to detail, organizational stamina, and the flexibility to thrive during busy evenings, weekends, and holidays.

Compensation & Benefits

• Competitive Salary Bonus Potential
• Structured Onboarding: Immersive training within the MML Austin ecosystem
• Comprehensive Health: Medical, dental, vision, life, short- and long-term disability, and pet insurance
• Retirement: 401(k) / Retirement benefits
• The MML Lifestyle: Generous property discounts across our entire portfolio of restaurants, retail, and hotels, plus beverage education reimbursement and paid community service opportunities
• Time Off: Paid Time Off Parental Leave

Schedule

Five days a week, including evenings, weekends, and holidays. Hospitality is a live, dynamic sport—we work when the magic happens.

How to Apply

Send a resume and a short note about a service moment in the last year you’re proud of. A specific table, what went wrong (or right), and exactly how you handled it. We read every single one.

MML Hospitality is an equal-opportunity employer. Background check conducted post-offer.