Office Administrative Assistant

Job Title: Office Administrative Assistant
Location: Sioux Falls, SD (On-site)
Hours: Monday – Friday, 9:00 AM – 3:00 PM (Occasional Saturdays with ample notice)
Position Type: Part-time
Compensation: $17.00 per hour starting rate, with multiple performance and pay reviews structured throughout the first year for rapid advancement opportunities.Role SummaryWe are seeking a highly reliable and professional Office Administrative Assistant to join our medical cannabis referral clinic in Sioux Falls. In this vital role, you will serve as the primary support staff for our Clinic Director, Nurse Practitioners, and patients. You will act as the face and voice of our clinic, ensuring smooth daily operations while delivering compassionate, top-notch customer service.Key Responsibilities

• Client Communication: Answer, return, and manage phone calls and emails promptly while assisting clients warmly through the clinic onboarding process.
• Appointment Management: Schedule, reschedule, and manage clinic calendar dates to optimize patient flow.
• Document Handling: Assist patients with uploading medical records and securely fax documents and letters to physicians' offices.
• Payment Processing: Collect, record, and process patient payments accurately during the intake process.
• Administration & Records: Perform accurate data entry, organize clinic filing systems, and thoroughly proofread sensitive documents.
• In-Clinic Support: Provide exceptional face-to-face service and a welcoming environment for clients during open clinic hours.
• Office Maintenance: Manage basic office inventory, monitor supply levels, and perform light cleaning duties to keep the clinic pristine.
• Proactive Productivity: Independently find, identify, or create constructive downtime tasks during slower operational periods.
• Social Media: Design basic marketing posters and manage consistent, professional social media updates.

Job Requirements

• Strong Computer Literacy: Demonstrate high comfort navigating new technology, alongside proficiency in Microsoft Office Suite, Google Workspace, and clinic-specific software.
• Core Competencies: Exhibit exceptional organizational skills, natural multi-tasking capabilities, and strong time management to handle a dynamic environment.
• Professional Demeanor: Maintain a strict business casual dress code and project a polished image in a professional clinic setting.
• Absolute Promptness: Demonstrate exceptional punctuality, as timely attendance and prompt response times are of the utmost importance.
• HIPAA Compliance: Understand and strictly adhere to HIPAA privacy regulations to protect sensitive patient medical data.
• Customer Service Mastery: Possess mandatory, sincere, and top-tier customer service skills to support patients with empathy.
• On-Site Availability: Work reliably from our physical Sioux Falls office during scheduled weekday and occasional Saturday hours.

Job Type: Part-time

Pay: From $17.00 per hour

Application Question(s):

• This position requires working on-site in our Sioux Falls office from Monday to Friday, 9:00 AM – 3:00 PM, with occasional Saturdays (notified well in advance). Are you able to reliably commit to this schedule and location?
• Sincere, top-notch customer service and absolute promptness are mandatory for our clinic environment. Can you share a quick example from your past work that demonstrates your strong communication skills and exceptional punctuality?

Experience:

• Administrative: 1 year (Required)

Work Location: In person

Salary : $17