Health Navigator

Department: Population Health - Care Management Support Services Shift: Primarily Days (United States of America) Employee Type: Regular Per Diem Type (if applicable): Minimum Pay Range: $26.10 - $32.62 Job Description: POSITION SUMMARY Proactively navigates patients within the health system to support high quality outcomes, ease of access to care, and excellent patient experiences. Collaborates across departments to ensure patients are engaged in health promotion and chronic condition management activities as well as advocate for individual needs. Educates regarding and promotes Marshall resources and programs to support patient-centric holistic care and quality outcomes. Utilizes reports and data to longitudinally monitor patient progress and needs as well as identify opportunities for improvement. Continuously works to elevate the Marshall patient experience with role model level customer service. POSITION QUALIFICATIONS Education/Licensure/Certification: Bachelor’s degree in health-related field, preferred. Medical Assistant experience, preferred. Knowledge/Experience: Minimum 2 years of experience in customer service or healthcare related field Knowledge of basic healthcare system structure and health insurance, required. Medical office operations knowledge or medical assistant experience, preferred. Epic EMR knowledge, preferred. Skills: Exemplary customer service skills, required. Excellent organizational and interpersonal skills, required. Intermediate ability with Word and Excel software, required. Excellent time management skills, required. A NONPROFIT HEALTHCARE PROVIDER IN EL DORADO COUNTY Marshall is a nonprofit community healthcare provider located in the heart of the Sierra Foothills. Our history stems back to 1956, when the community banded together to build a modern hospital for El Dorado County. Since opening our doors in 1959, Marshall has been proud to maintain our status as an independent hospital whose governance remains local. Our mission is to improve the health of our community and offer health services of superior value and quality, centered on the goals and needs of our patients. We strive to deliver service that exceeds our patients’ expectations. Quality Care Marshall is routinely recognized in the top tier of hospitals in California by independent consumer healthcare groups, and we’re always striving to improve. Marshall’s Emergency Department is a verified Level III Trauma Center and our Stroke Program is not only distinguished as a Primary Stroke Center by the Joint Commission but also earned a Gold–Plus designation from the American Heart/American Stroke Association. Marshall’s Birth Center was also designated by the World Health Organization and UNICEF as a Baby Friendly® certified facility for breastfeeding advocacy. Serving El Dorado County & Surrounding Areas Marshall includes Marshall Hospital, a fully accredited acute care facility with 111 beds located in Placerville; several outpatient facilities in Cameron Park, Placerville, El Dorado Hills, and Georgetown; primary and specialty care clinics, more than 190 affiliated physicians and providers, as well as a team of more than 1,600 employees providing quality healthcare services to residents of El Dorado County. Marshall’s executive leadership is governed by a local board of directors who volunteer their time to represent the needs and interests of a growing community. Marshall also has a dedicated group of Auxiliary members, adult and junior volunteers that lend their support.

Salary : $26 - $33