What are the responsibilities and job description for the COLLECTION SUP SPECIALIST position at MMC #1?
JOB DUTIES
Communicates with Meadville Medical Center’s customer service department, patients and outside agencies through telephone, electronic and written correspondence.
Perform collection agency, attorney/legal requests and estate processes in a timely manner while meeting or exceeding production and quality standards.
Maintains strict confidentiality of all patient information.
Ability to correctly state all charges, reimbursement, payments, adjustments, patient responsibilities for MMC accounts.
Effectively prioritize and complete all assigned tasks.
Identify and process patient refunds.
MINIMUM EDUCATION, KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED
High School Diploma.
One year experience with medical collections.
Knowledge of various payer groups.
Ability to work in high production environment.
Position requires excellent customer service.
Position requires attention to detail and ability to work in a fast-paced team environment.
Strong verbal and written communication skills.
Familiarity with Microsoft application (including but not limited to word and excel).
This role requires extensive computer use.
General knowledge of the internet navigation and research, email, fax transmission, scanning and copy equipment.