Technical Writer

Position Title: Technical Writer

Department: Keysight Technologies, Inc 

EEOC: Technical

Reports to: Projects Manager 

FLSA Status: Non-exempt

Salary Range: $32-$40/hr DOE

Summary: MM Solutions is a well-established company serving the Aerospace, Medical, and High-Tech Industries in Colorado with high-touch custom packaging, professional services, and logistic solutions. Creating opportunities and overcoming challenges is what drives us to provide clients with the necessary people, services, and equipment for every job. We are an organization that commits to its team members, maintaining a safe and fun environment while treating everyone as a valued individual. 

We are an Equal Opportunity Employer, including disability and veteran status. Full benefits are available to full-time team members, including paid sick leave and vacation, medical/vision/dental, company-funded life insurance and 401(k).

General Summary:  Create technical documentation and manuals for custom designed products and test system solutions.  Responsible for highly technical documentation including user and service manuals; hardware and software installation, operation, and programming guides.     Position includes creating marketing materials for the business development team that may include Visio diagrams, product data sheets and conceptual guides to demonstrate group engineering expertise.    

Essential Job Function:

• Prepare clear, concise, and technically correct documentation and/or manuals according to Keysight quality & design standards. Ensure all safety related information is up to date and included in all customer facing guides.
• Create and update technical documents, including user manuals, maintenance manuals, assembly instructions, and engineering specifications. Maintain documentation that requires frequent revisioning. 
• Shadow technical teams for system and switch matrices to gain a working knowledge of product(s) or solution(s) being delivered. Develop visual aids, such as diagrams, charts, and schematics, to enhance the clarity of documents.
• Create proposal generation materials for the business development team that may include Visio diagrams, product data sheets and conceptual guides to demonstrate group engineering expertise. 
• General proposal editing is frequently needed to meet DoD and commercial requirements for contract proposals. The technical writer needs to regularly review and adjust proposal documents to align with the specific standards and criteria necessary for securing contracts from these entities.
• Write reports and record data on testing techniques, laboratory equipment, and specifications to be included in user manuals.
• Translate pertinent manufacturing information from Integrated Statements of Work (ISOW); Application Test Procedures (ATP), and specifications to be included in user manuals. Maintain system logs and manuals to document testing and operation of equipment for internal manufacturing teams.
• Demonstrate and apply our internal and external company values (aka "Anchors") by working positively and collaboratively with team members and customers to form good partnerships and great teams while innovating, eliminating the non-essential and improving.
• Other duties as assigned

Knowledge, Skills, and Abilities:

• Excellent written communication skills for translating complex technical information into clear, concise, and user-friendly documents, including the development of illustrations as necessary. 
• Ability to re-cast technical information into task-oriented procedures. Demonstrated capability to create documentation based on evolving product designs and strong planning skills to optimize time usage when designs are changing. 
• Proficiency in Microsoft Office tools (Project, Excel, Word, Outlook, SharePoint, Visio, and Access Database).
• Strong collaboration skills, with proven ability to work closely with engineering and manufacturing teams to gather necessary information and ensure documentation accuracy.
• Proficient at communicating technical information clearly, concisely, accurately, and in a manner appropriate to the audience, including the development of illustrations as necessary; ability to re-cast technical information as task-oriented procedures
• Ability to create documentation based on product designs that are evolving; planning skills to determine the best use of time when designs are changing.
• Meticulous attention to detail is required. 

Education and Experience Preferred:

• Bachelor’s Degree or equivalent work experience
• 4-5 years relevant experience in technical documentation preferred
• Experience with AS9100D standard

Physical Requirements:

Lift, pull, push no more than 35 lbs: 0%-24%

Hearing and Seeing Including depth perception and color vision: 75%-100%

Stoop, reach and handle: 0%-24%

Working Conditions:

• This team member will experience a fast-paced work environment with a need to be focused and result orientated under the pressure of deadlines. Must successfully pass pre-employment drug test and background check
• This position must bring a positive attitude, a high level of energy and a professional demeanor on a day-to-day basis.

Additional Requirements:

• Employer is a drug-free workplace, and candidate must pass a pre-hire background check and drug screen. We do not discriminate in hiring on any basis, including citizenship, and our job postings are open to U.S. citizens as well as non-U.S. citizens. However, the person hired will have access to information and items protected under the International Traffic in Arms Regulation (ITAR), and therefore that person must be a “U.S. person” as that term is defined under ITAR, 22 CFR 120.15.
• A “U.S. person is defined as a 1) U.S. Citizen, 2) a lawful permanent resident, 3) a refugee given asylum in the U.S., or 4) a temporary resident granted amnesty. Accordingly, it will be necessary for our company to confirm and verify your status as a “U.S. person” under ITAR at the time of hire.