What are the responsibilities and job description for the Credit Collections Coordinator position at MM International?
Title- Credit Collections Coordinator (Hybrid)
Duration- 3-month contract to start with
Location- El Segundo, CA, 90245
Shift Timing- 8 am- 5 pm (M- F)
Pay Rate- $41.98/ hr.
Summary
- This position is hybrid: on-site Tuesdays and Wednesdays. The work schedule is 8 a.m. to 5 p.m., Monday through Friday, with flexible start times between 6 am- 8:30 am
- This is a high volume position covering about 300 accounts; 30 large accounts are the main focus. AI tools assist with collections, this position maintains the automated system emails. Outbound contact is 80% email, 20% phone
- Day to day activities include: logging into systems, checking the Hold list of past due/delinquent customers 3x - 4x daily; Use Aging reports to work through the portfolio - 300 accounts; Interact with internal CX, Cash, and Sales teams
- Candidates are preferably experienced in SAP due to size of company and # of accounts (Oracle or other larger ERP may be acceptable);
- Strong Excel skills (vlookup, pivot tables) are desired to manage reports with many line items
- Standouts: years of experience, very strong Excel skill, and working with large ERP
- Qualities or traits wed like to see in a candidate: regular, on-time attendance, strong work ethic, flexibility, detail-oriented, can follow directions; folks w/more experience can speak to their position in collection efforts
- Team would consider someone with a lot more experience than requested if they truly enjoy the work - want to make sure they would enjoy this position
Requirements
- Minimum of 3 years collections experience
- Experience with SAP or other ERP systems
- Customer service, negotiation skills and attention to detail
- Effective communication, organization, analytical and problem-solving skills
- Proficient in Microsoft Windows, Word, Excel and inter-company software.
- Strong sense of urgency and customer focus.
- 4-year college degree or relevant experience in lieu of degree
Salary : $42